Background

YMSL is a financial services organization that models itself after the Grameen Bank in Bangladesh. We use a group-based lending methodology and work exclusively in rural and peri-urban Coastal Kenya. Yehu offers savings and a variety of loan products to its clients. Credit officers travel by foot, or on motorbike to meet weekly or bi-weekly with clients, 80% of whom are in the remote Coastal villages in Kenya.

Responsibilities

ICT Governance & Delivery

• Drive ICT project execution by providing technical input, provisioning systems, conducting UAT, supporting rollouts, and coordinating upgrades/patches with vendors.
• Strengthen ICT governance through enforcement of policies, change management controls, asset and configuration documentation, licenses, and compliance with organizational values, code of conduct, and procedures.
• Manage vendor and service performance by overseeing SLAs, maintenance contracts, system support activities, and performing delegated duties in the absence of the HICT.

Digital Transformation & Analytics

• Strengthen data and systems integrity by ensuring security, availability, accessibility, data extraction capability, system performance, and seamless data integration across business functions.
• Drive digital innovation through development and management of BI dashboards, analytics reports, cloud platforms, APIs, and contribution to new digital applications and system functionalities.
• Expand and automate the digital ecosystem by deploying and managing digital platforms, automation tools, and the Document Management System to enhance operational efficiency and customer experience.

Systems & Infrastructure Operations.

• Manage core infrastructure by installing, configuring, and maintaining servers, storage, virtualization, operating systems, databases, middleware, and network connectivity (LAN/WAN, VPNs, Wi-Fi, bandwidth).
• Sustain system performance and security through monitoring uptime/capacity, managing user accounts and directory services, executing antivirus, patching, firmware updates, upgrades, and preventive maintenance, while maintaining configuration baselines and documentation.
• Ensure business continuity by managing backups, restores, and system recovery processes, and providing technical evaluations to support procurement and optimization of ICT infrastructure.

ICT Security & Compliance

• Strengthen security posture by configuring and managing firewalls, antivirus/endpoint protection, enforcing access controls and user roles, applying security patches, hardening systems, and administering corporate email (Office 365).
• Protect organizational data through encryption, secure storage, backups, vulnerability remediation, monitoring logs/alerts, troubleshooting application issues, and supporting incident response.
• Drive compliance and governance by supporting system updates, user training, change management, and ensuring adherence to ISO 27001, Data Protection Act, internal ICT policies, and facilitating internal/external security audits.

ICT Service Delivery & Resilience

• Deliver operational reliability by running CBS EOD/EOM/EOY processes, generating exception reports, administering core systems (CBS, ERP, HR, CRM), performing system health checks, tuning performance, and monitoring databases.
• Resolve service disruptions by troubleshooting and resolving system, network, application, and database incidents within SLAs, maintaining help desk tickets, conducting RCA, providing end-user support/training, maintaining a knowledge base, and identifying procedural gaps and training needs.
• Strengthen business continuity and resilience by ensuring system redundancy, executing backups and DR procedures, maintaining DR infrastructure (replication/failover), conducting regular BCP/DR tests and restore drills, and meeting defined RTO/RPO targets.

Qualifications

• Bachelor’s degree Information Technology, Computer science, or a related field.
• At least 3 years of experience in system administration or IT support roles, preferably in financial services.
• Certifications relevant to ICT project management and at least 3 of the below certifications:
  • CompTIA Server+ for hardware/software support fundamentals.
  • In-depth knowledge of Windows Server (Active Directory, Group Policy).
  • CompTIA Network+ – for basic networking and infrastructure.
  • Microsoft Certified: Windows Server or Azure Fundamentals.
  • Cisco Certified Network Associate (CCNA) – basic routing/switching skills.
  • ITIL Foundation Certificate – in IT service management.

• Drive ICT project execution by providing technical input, provisioning systems, conducting UAT, supporting rollouts, and coordinating upgrades/patches with vendors.
• Strengthen ICT governance through enforcement of policies, change management controls, asset and configuration documentation, licenses, and compliance with organizational values, code of conduct, and procedures.
• Manage vendor and service performance by overseeing SLAs, maintenance contracts, system support activities, and performing delegated duties in the absence of the HICT.
• Strengthen data and systems integrity by ensuring security, availability, accessibility, data extraction capability, system performance, and seamless data integration across business functions.
• Drive digital innovation through development and management of BI dashboards, analytics reports, cloud platforms, APIs, and contribution to new digital applications and system functionalities.
• Expand and automate the digital ecosystem by deploying and managing digital platforms, automation tools, and the Document Management System to enhance operational efficiency and customer experience.
• Manage core infrastructure by installing, configuring, and maintaining servers, storage, virtualization, operating systems, databases, middleware, and network connectivity (LAN/WAN, VPNs, Wi-Fi, bandwidth).
• Sustain system performance and security through monitoring uptime/capacity, managing user accounts and directory services, executing antivirus, patching, firmware updates, upgrades, and preventive maintenance, while maintaining configuration baselines and documentation.
• Ensure business continuity by managing backups, restores, and system recovery processes, and providing technical evaluations to support procurement and optimization of ICT infrastructure.
• Strengthen security posture by configuring and managing firewalls, antivirus/endpoint protection, enforcing access controls and user roles, applying security patches, hardening systems, and administering corporate email (Office 365).
• Protect organizational data through encryption, secure storage, backups, vulnerability remediation, monitoring logs/alerts, troubleshooting application issues, and supporting incident response.
• Drive compliance and governance by supporting system updates, user training, change management, and ensuring adherence to ISO 27001, Data Protection Act, internal ICT policies, and facilitating internal/external security audits.
• Deliver operational reliability by running CBS EOD/EOM/EOY processes, generating exception reports, administering core systems (CBS, ERP, HR, CRM), performing system health checks, tuning performance, and monitoring databases.
• Resolve service disruptions by troubleshooting and resolving system, network, application, and database incidents within SLAs, maintaining help desk tickets, conducting RCA, providing end-user support/training, maintaining a knowledge base, and identifying procedural gaps and training needs.
• Strengthen business continuity and resilience by ensuring system redundancy, executing backups and DR procedures, maintaining DR infrastructure (replication/failover), conducting regular BCP/DR tests and restore drills, and meeting defined RTO/RPO targets.

• Technical input for ICT projects
• System provisioning
• UAT conduction
• Rollout support
• Vendor coordination for upgrades/patches
• Policy enforcement
• Change management controls
• Asset and configuration documentation
• License management
• SLA oversight
• Maintenance contract management
• System support activities
• Data integrity management
• System security
• System availability
• System accessibility
• Data extraction capability
• System performance monitoring
• Data integration
• BI dashboard development and management
• Analytics report generation
• Cloud platform management
• API management
• Digital application development contribution
• System functionality development
• Digital platform deployment and management
• Automation tool deployment and management
• Document Management System management
• Server installation, configuration, and maintenance
• Storage installation, configuration, and maintenance
• Virtualization installation, configuration, and maintenance
• Operating system installation, configuration, and maintenance
• Database installation, configuration, and maintenance
• Middleware installation, configuration, and maintenance
• Network connectivity management (LAN/WAN, VPNs, Wi-Fi, bandwidth)
• Uptime/capacity monitoring
• User account management
• Directory services management
• Antivirus execution
• Patching
• Firmware updates
• System upgrades
• Preventive maintenance
• Configuration baseline maintenance
• Configuration documentation
• Backup management
• Restore management
• System recovery processes
• Technical evaluations for ICT infrastructure procurement and optimization
• Firewall configuration and management
• Antivirus/endpoint protection configuration and management
• Access control enforcement
• User role administration
• Security patch application
• System hardening
• Corporate email administration (Office 365)
• Data encryption
• Secure data storage
• Vulnerability remediation
• Log monitoring and alerting
• Application issue troubleshooting
• Incident response support
• System update support
• User training
• Change management support
• ISO 27001 adherence
• Data Protection Act adherence
• Internal ICT policy adherence
• Internal/external security audit facilitation
• CBS EOD/EOM/EOY process execution
• Exception report generation
• Core system administration (CBS, ERP, HR, CRM)
• System health checks
• Performance tuning
• Database monitoring
• System incident troubleshooting and resolution
• Network incident troubleshooting and resolution
• Application incident troubleshooting and resolution
• Database incident troubleshooting and resolution
• Help desk ticket maintenance
• Root Cause Analysis (RCA)
• End-user support
• End-user training
• Knowledge base maintenance
• Procedural gap identification
• Training needs identification
• System redundancy management
• DR procedure execution
• DR infrastructure maintenance (replication/failover)
• BCP/DR test execution
• Restore drill execution
• RTO/RPO target achievement
• Windows Server (Active Directory, Group Policy)
• CompTIA Network+
• Microsoft Certified: Windows Server or Azure Fundamentals
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certificate

• Bachelor’s degree Information Technology, Computer science, or a related field.
• At least 3 years of experience in system administration or IT support roles, preferably in financial services.
• Certifications relevant to ICT project management and at least 3 of the below certifications:
• CompTIA Server+ for hardware/software support fundamentals.
• In-depth knowledge of Windows Server (Active Directory, Group Policy).
• CompTIA Network+ – for basic networking and infrastructure.
• Microsoft Certified: Windows Server or Azure Fundamentals.
• Cisco Certified Network Associate (CCNA) – basic routing/switching skills.
• ITIL Foundation Certificate – in IT service management.