MSVL Group is a leading provider of recruitment, HR consulting, and corporate training services, with over 10 years of experience across Africa, India, and the Middle East. We specialize in sourcing top talent, from entry-level to executive roles, and offering tailored HR solutions that align with our clients’ business goals. Our expertise spans multiple i...

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IT Assistant (Techno-Functional ERP Support)

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

3 - 5 years

Location

Nairobi

Job Field

ICT / Computer

Qualifications, Experience, and Skills:

• Bachelor's Degree or Diploma in IT, Computer Science, Business Information Systems, or related field
• 3-5 years of relevant experience in ERP support, implementation, or administration
• Must have participated in at least one full ERP implementation cycle (Tier 1 or Tier 2 systems)
• Understanding of ERP systems and business processes (finance, HR, supply chain, or operations)
• Experience with ERP configuration, support, or functional/user-side implementation
• Good troubleshooting, analytical, and problem-solving skills
• Strong communication and stakeholder management abilities
• Knowledge of databases, reporting tools, and system integrations is an added advantage
• Ability to bridge technical and business requirements effectively
• Proactive, detail-oriented, and able to work independently and in teams

Role & Responsibilities:

• Support ERP implementation, maintenance, and system optimization across business functions
• Gather business requirements from users and translate them into functional system solutions
• Provide first-level technical and functional support for ERP-related issues and queries
• Coordinate with vendors, developers, and teams during ERP implementation and support cycles
• Assist in system testing, UAT, user training, and preparation of documentation and SOPs
• Monitor system performance, data accuracy, and support reporting within ERP platforms
• Identify opportunities for automation and process improvement within business workflows
• Support ongoing digital transformation and system enhancement initiatives

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• Support ERP implementation, maintenance, and system optimization across business functions
• Gather business requirements from users and translate them into functional system solutions
• Provide first-level technical and functional support for ERP-related issues and queries
• Coordinate with vendors, developers, and teams during ERP implementation and support cycles
• Assist in system testing, UAT, user training, and preparation of documentation and SOPs
• Monitor system performance, data accuracy, and support reporting within ERP platforms
• Identify opportunities for automation and process improvement within business workflows
• Support ongoing digital transformation and system enhancement initiatives

• Good troubleshooting, analytical, and problem-solving skills
• Strong communication and stakeholder management abilities
• Knowledge of databases, reporting tools, and system integrations is an added advantage
• Ability to bridge technical and business requirements effectively
• Proactive, detail-oriented, and able to work independently and in teams

• Bachelor's Degree or Diploma in IT, Computer Science, Business Information Systems, or related field
• Must have participated in at least one full ERP implementation cycle (Tier 1 or Tier 2 systems)
• Understanding of ERP systems and business processes (finance, HR, supply chain, or operations)
• Experience with ERP configuration, support, or functional/user-side implementation