About the Job

Mpala Research Centre is seeking a motivated and technically skilled IT Assistant to join its Information Technology team. The role provides first-line IT support across office and field operations, ensuring reliable systems, seamless communications, and accurate data reporting in a dynamic research and conservation environment. The IT Assistant will serve as the primary support contact for users, handling hardware, software and networks while also supporting IT asset management and EarthRanger domain awareness system.

Key Roles

• Provide first-line IT support for desktops, laptops, printers, software, and user access issues.
• Diagnose and resolve network and connectivity issues before escalation to the IT Manager.
• Maintain accurate IT asset inventory and support regular audits.
• Support EarthRanger reporting, data extraction, and basic analysis for operational use.
• Monitor IT systems and assist in routine maintenance, updates, and troubleshooting.
• Provide IT and communication support to field teams and remote operations.
• Manage and support TrboNet radio communication systems and field connectivity tools.
• Maintain IT documentation, knowledge base articles, and standard operating procedures.
• Support onboarding and offboarding of staff, including system setup and access management.

Experience and Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, Telecommunications, or a related field.
• Minimum of 2 years’ experience in IT support, help desk, or systems administration.
• Strong understanding of computer hardware, software, and basic networking.
• Experience in IT asset management and user support in a busy environment.
• Exposure to field communication systems, EarthRanger, or radio systems is an added advantage.
• Valid Kenyan Driving Licence with a clean driving record is mandatory.
• Willingness to travel frequently to field sites and remote operational locations.

• Provide first-line IT support for desktops, laptops, printers, software, and user access issues.
• Diagnose and resolve network and connectivity issues before escalation to the IT Manager.
• Maintain accurate IT asset inventory and support regular audits.
• Support EarthRanger reporting, data extraction, and basic analysis for operational use.
• Monitor IT systems and assist in routine maintenance, updates, and troubleshooting.
• Provide IT and communication support to field teams and remote operations.
• Manage and support TrboNet radio communication systems and field connectivity tools.
• Maintain IT documentation, knowledge base articles, and standard operating procedures.
• Support onboarding and offboarding of staff, including system setup and access management.

• Strong understanding of computer hardware, software, and basic networking.
• Experience in IT asset management and user support in a busy environment.
• Exposure to field communication systems, EarthRanger, or radio systems is an added advantage.
• Valid Kenyan Driving Licence with a clean driving record is mandatory.
• Willingness to travel frequently to field sites and remote operational locations.

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, Telecommunications, or a related field.
• Minimum of 2 years’ experience in IT support, help desk, or systems administration.