Background information about the job or company (e.g., role context, company overview)

As a frontrunner in the area of sustainable economic development, Solidaridad seeks to create prosperity for everyone that respects both the people and the planet. With almost 50 years of experience, experts in the field and pragmatic collaboration with influential partners in and around the supply chain, Solidaridad develops smart solutions that bring lasti...

Responsibilities or duties

KEY RESPONSIBILITIES

Your tasks will include, but are not limited to:

System & Network Administration & Google Workspace Restructuring

• Google Workspace Remediation: Execute the structural restructuring of Google Workspace across the network, implementing standardized Shared Drives and role-based folder architectures to mitigate data breach risks.
• Account & Access Life Cycle Management: Establish and strictly execute formal user account provisioning and offboarding processes, ensuring immediate access revocation for former employees and consultants.
• Backup & Disaster Recovery Operations: Implement and monitor daily automated backup routines for global environments (Google Workspace, Salesforce, and Certinia via Spanning or similar tools) and routinely conduct periodic data restoration tests.

Policy, Risk Management & Compliance

• Security Standards Enforcement: Actively enforce the Network Minimum Standard Requirements for IT Security and support the rollout of the formal network security policy.
• Information Security & Data Privacy: Implement proactive procedures to eliminate unauthorized data access and fraud vulnerabilities, and ensure full compliance with GDPR and reporting obligations.
• Documentation Management: Maintain rigorous, updated technical documentation of all core global IT processes, system configurations, and security protocols to prevent institutional knowledge loss.

Centralised Helpdesk & Global Systems Support

• Service Desk Execution: support day-to-day tickets for the Service Desk
• Regional Coordination: Coordinate with local Regional IT staff, empowering them to effectively serve as 1st line support for business operations and technical system troubleshooting.
• ED Office Coordination: Provide technical support to staff from the ED office

Qualifications or requirements (e.g., education, skills)

YOUR PROFILE

KNOWLEDGE AND EXPERIENCE

• Education: Bachelor’s degree in Information Technology, Computer Science, System Engineering, or equivalent practical hands-on experience.
• Technical Knowledge: Strong administrative proficiency in Google Workspace Admin Console (access controls, Shared Drive governance) and hands-on exposure to Salesforce and Certinia ecosystems. Experience with GDPR and other privacy-related regulations.
• Backup & Security: Experience with package tools (e.g., Spanning) and implementing backup, data restoration, and user offboarding protocols.
• Languages: Working proficiency in English is required; additional languages spoken in Solidaridad regional offices (e.g., Spanish, Portuguese, French) are a strong asset.

Experience needed

• Hands-On Experience: Minimum of 2–3 years of professional experience in IT system administration, helpdesk coordination, or network security.

• Google Workspace Remediation: Execute the structural restructuring of Google Workspace across the network, implementing standardized Shared Drives and role-based folder architectures to mitigate data breach risks.
• Account & Access Life Cycle Management: Establish and strictly execute formal user account provisioning and offboarding processes, ensuring immediate access revocation for former employees and consultants.
• Backup & Disaster Recovery Operations: Implement and monitor daily automated backup routines for global environments (Google Workspace, Salesforce, and Certinia via Spanning or similar tools) and routinely conduct periodic data restoration tests.
• Security Standards Enforcement: Actively enforce the Network Minimum Standard Requirements for IT Security and support the rollout of the formal network security policy.
• Information Security & Data Privacy: Implement proactive procedures to eliminate unauthorized data access and fraud vulnerabilities, and ensure full compliance with GDPR and reporting obligations.
• Documentation Management: Maintain rigorous, updated technical documentation of all core global IT processes, system configurations, and security protocols to prevent institutional knowledge loss.
• Service Desk Execution: support day-to-day tickets for the Service Desk
• Regional Coordination: Coordinate with local Regional IT staff, empowering them to effectively serve as 1st line support for business operations and technical system troubleshooting.
• ED Office Coordination: Provide technical support to staff from the ED office

• Google Workspace Admin Console (access controls, Shared Drive governance)
• Salesforce and Certinia ecosystems
• GDPR and other privacy-related regulations
• Package tools (e.g., Spanning)
• Backup, data restoration, and user offboarding protocols
• English (working proficiency)
• Spanish, Portuguese, French (asset)

• Bachelor’s degree in Information Technology, Computer Science, System Engineering, or equivalent practical hands-on experience.
• Minimum of 2–3 years of professional experience in IT system administration, helpdesk coordination, or network security.