Ignite Energy Access is Africa’s leading distributed renewable energy provider, delivering state-of-the-art solutions that enable reliable, affordable, and sustainable energy access to millions across the continent.

Job Purpose/Mission

The IT Officer will be responsible for providing first line IT support. The tasks will include first level of troubleshooting, ticket creation and update/monitor. This will also involve installation, support and maintenance of user hardware and network infrastructure.

Responsibilities

• Onboarding new users on IT systems.
• Installing, configuring and maintenance of computer hardware, operating systems, and software applications on PCs.
• Monitor, troubleshoot, and in any case report network downtime to respective Internet Service Providers.
• Serving as the first point of contact for IT Support over the phone or email through ticketing system across the countries for both local support, database and Call Centre Solution Software Technical Support
• Perform remote and troubleshooting through diagnostic techniques and answering pertinent IT questions. Walk the user through the problem-solving process.
• Develop training materials for IT applications and systems.
• Periodic software checks and updates on workstations.
• Advise on sourcing for computer hardware and accessories.
• Review and evaluate new Technological updates rolled out on Mobile Apps and Database.
• Working on tasks and projects identified jointly with the supervisor/partner, to help realize the department's objective and to perform any other duties assigned related to the delivery of the output and results expected by the business with regards to IT.

• Onboarding new users on IT systems.
• Installing, configuring and maintenance of computer hardware, operating systems, and software applications on PCs.
• Monitor, troubleshoot, and in any case report network downtime to respective Internet Service Providers.
• Serving as the first point of contact for IT Support over the phone or email through ticketing system across the countries for both local support, database and Call Centre Solution Software Technical Support
• Perform remote and troubleshooting through diagnostic techniques and answering pertinent IT questions. Walk the user through the problem-solving process.
• Develop training materials for IT applications and systems.
• Periodic software checks and updates on workstations.
• Advise on sourcing for computer hardware and accessories.
• Review and evaluate new Technological updates rolled out on Mobile Apps and Database.
• Working on tasks and projects identified jointly with the supervisor/partner, to help realize the department's objective and to perform any other duties assigned related to the delivery of the output and results expected by the business with regards to IT.

• First line IT support
• Troubleshooting
• Ticket creation and update/monitor
• Installation, support and maintenance of user hardware and network infrastructure
• Onboarding new users
• Installing, configuring and maintenance of computer hardware, operating systems, and software applications
• Network monitoring and troubleshooting
• Remote troubleshooting
• Diagnostic techniques
• IT training material development
• Software checks and updates
• Hardware and accessories sourcing advice
• Technological update evaluation (Mobile Apps and Database)

• BA/BSc/HND