Job Summary

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

Responsibilities

• Resolve problems in response to user/system reported incidents via trouble tickets.
• Setup and configure requests together with user(s).
• Make changes to existing setups based on user description.
• Handling of difficult tasks that are escalated from Information Systems Administrators.
• Prepare error diagnostics and detailed problem descriptions for escalation and handover.
• Improvement of customer service support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Involvement in new technical improvement projects.
• Mentoring of colleagues.
• Undertake and participate in development activities in conjunction with the other IT departments Globally.
• Other one-time tasks as assigned by Manager.

Qualifications

• Bachelors / First University Degree in Information Technology from a reputable Academic Institution.
• IT related professional Certification- preferred.
• Experience in IT role of 2 -5 years – Experience in logistics- or transport business is preferred.
• Proficiency with Microsoft environments (At least 2 years of practical operational, support or development experience).
• Familiarity with networked anti-virus and back-up software.
• Good time management.
• Organization skills.
• Good communication and presentation skills.
• Flexible working hours.
• Mobility to travel at short notice.
• Problem solving, team player.
• Investigative nature, able to discover the problem of the user, partner or stakeholder.
• Highly focused, with high interest in solving problems using existing / new technologies.
• Keen attention to detail with demonstrated ability to understand the big picture.
• Proactive, efficient, user-focused and able to work under pressure with tight timelines.
• Effectively and efficiently manage multiple projects and competing deadlines with minimal supervision.
• Ability to interact with different countries, cultures, clients (internal and external).

• Resolve problems in response to user/system reported incidents via trouble tickets.
• Setup and configure requests together with user(s).
• Make changes to existing setups based on user description.
• Handling of difficult tasks that are escalated from Information Systems Administrators.
• Prepare error diagnostics and detailed problem descriptions for escalation and handover.
• Improvement of customer service support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Involvement in new technical improvement projects.
• Mentoring of colleagues.
• Undertake and participate in development activities in conjunction with the other IT departments Globally.
• Other one-time tasks as assigned by Manager.

• Proficiency with Microsoft environments (At least 2 years of practical operational, support or development experience).
• Familiarity with networked anti-virus and back-up software.
• Good time management.
• Organization skills.
• Good communication and presentation skills.
• Flexible working hours.
• Mobility to travel at short notice.
• Problem solving, team player.
• Investigative nature, able to discover the problem of the user, partner or stakeholder.
• Highly focused, with high interest in solving problems using existing / new technologies.
• Keen attention to detail with demonstrated ability to understand the big picture.
• Proactive, efficient, user-focused and able to work under pressure with tight timelines.
• Effectively and efficiently manage multiple projects and competing deadlines with minimal supervision.
• Ability to interact with different countries, cultures, clients (internal and external).

• Bachelors / First University Degree in Information Technology from a reputable Academic Institution.
• IT related professional Certification- preferred.
• Experience in IT role of 2 -5 years – Experience in logistics- or transport business is preferred.