About the Role

We are seeking a motivated and detail-oriented IT Support Technician to join our dynamic team. This role is crucial in ensuring the smooth operation of our IT infrastructure and providing timely technical assistance to our employees.

Responsibilities

• Install, configure, and maintain hardware and software systems.
• Provide technical support and troubleshooting for end-users via phone, email, or in person.
• Diagnose and resolve hardware and software issues.
• Manage user accounts and access permissions.
• Perform regular system maintenance and updates.
• Document IT procedures and solutions.
• Assist in the implementation of new IT projects.

Qualifications and Experience

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support or a similar role.
• Strong knowledge of operating systems (Windows, macOS).
• Familiarity with network protocols and troubleshooting.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills.

• Install, configure, and maintain hardware and software systems.
• Provide technical support and troubleshooting for end-users via phone, email, or in person.
• Diagnose and resolve hardware and software issues.
• Manage user accounts and access permissions.
• Perform regular system maintenance and updates.
• Document IT procedures and solutions.
• Assist in the implementation of new IT projects.

• Strong knowledge of operating systems (Windows, macOS).
• Familiarity with network protocols and troubleshooting.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills.

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support or a similar role.