The Role

This is a hands-on position suited to a digitally savvy, proactive, and service-oriented IT professional.

The successful candidate will play a key role in supporting and enhancing the company’s IT infrastructure, while introducing modern technologies, automation tools, and intelligent digital solutions.

The role requires a balance of strong technical expertise, excellent interpersonal skills, and high integrity to ensure seamless operations and effective support to all staff.

Key Responsibilities & Requirements

Bachelor’s degree or Advanced Diploma in IT, Computer Science, Information Systems, or a related field Minimum of 3–4 years’ work experience in the travel industry or a similar operational environment

Strong technical knowledge in IT infrastructure, networking, systems support, and cybersecurity

Experience supporting enterprise systems, ERP platforms, or business-critical applications

Demonstrated problem-solving, troubleshooting, and communication skills Relevant IT or digital technology certifications

Exposure to automation tools, data platforms, and emerging technologies

Experience with ERP or booking systems (Tour Plan experience is an advantage)

Familiarity with system integrations, APIs, and workflow automation

Tour Plan & Systems Support

Support system implementation, configuration, and ongoing optimization

Assist with data migration, validation, and testing processes

Ensure data integrity, reporting accuracy, and system performance

Collaborate with operational teams to troubleshoot and resolve system-related issues

Ideal Candidate

Digitally savvy, proactive, and highly service-oriented Passionate about emerging technologies, automation, and continuous improvement

Strong team player with the ability to train, guide, and support colleagues

Demonstrates high integrity, professionalism, and accountability

Comfortable balancing hands-on IT support with system enhancement initiatives

Key Competencies

Strong analytical and problem-solving abilities

High attention to detail Ability to communicate technical concepts to non-technical stakeholders

Project coordination and vendor management skills Process improvement mindset

Ability to perform effectively in a fast-paced operational environment

• Support system implementation, configuration, and ongoing optimization
• Assist with data migration, validation, and testing processes
• Ensure data integrity, reporting accuracy, and system performance
• Collaborate with operational teams to troubleshoot and resolve system-related issues

• Strong technical knowledge in IT infrastructure, networking, systems support, and cybersecurity
• Experience supporting enterprise systems, ERP platforms, or business-critical applications
• Demonstrated problem-solving, troubleshooting, and communication skills
• Exposure to automation tools, data platforms, and emerging technologies
• Familiarity with system integrations, APIs, and workflow automation
• Strong analytical and problem-solving abilities
• High attention to detail
• Ability to communicate technical concepts to non-technical stakeholders
• Project coordination and vendor management skills
• Process improvement mindset
• Ability to perform effectively in a fast-paced operational environment

• Bachelor’s degree or Advanced Diploma in IT, Computer Science, Information Systems, or a related field
• Relevant IT or digital technology certifications