Background

At Mövenpick Hotel & Residences Nairobi we believe in indulgence done right, treating our guests to deliciously fresh cuisine, abundant treats and flavours that are unmistakably Mövenpick, all served with a generous portion of heartfelt care. Explore our Baluba all-day dining restaurant, Kijani Bar and The View, our panoramic revolving restaurant.

Responsibilities

Reporting to the IT Manager, your duties include, but are not limited to:

• Consistently provide professional, engaging, and friendly service
• Lead and manage the hotel’s daily IT operations while ensuring all standards are upheld
• Follow all company IT Security Policies related to hardware, software, and data protection
• Support and maintain end‑user workstations
• Provide support for hotel systems, including network‑connected systems, POS systems, interfaces, file servers, and UPS devices
• Maintain and manage user accounts within Active Directory
• Manage access requests through the corporate grant/revoke ticketing system
• Ensure all software installations comply with licensing requirements
• Troubleshoot day‑to‑day IT issues for colleagues
• Assist with planning and implementing infrastructure changes, upgrades, and system modifications
• Implement network security standards set by corporate guidelines
• Support troubleshooting, system backups, archiving, and disaster recovery processes, providing expert assistance when needed
• Collaborate with project teams to support implementation of internal systems
• Oversee local help desk operations and respond to escalated issues
• Maintain tracking and monitoring software
• Communicate effectively with internal and external stakeholders to resolve IT concerns in a timely manner
• Ensure company assets are used and maintained responsibly
• Balance operational tasks with administrative responsibilities and colleague needs
• Follow all departmental and safety policies
• Perform other duties as assigned

Qualifications

• Diploma/Degree in Computer Engineering
• Microsoft certification (preferred)
• Previous hotel IT experience is an asset, but not required
• Strong communication, organizational, and interpersonal skills
• Excellent problem‑solving abilities with high attention to detail
• Reliable, responsible, and highly attentive to accuracy and security

• Consistently provide professional, engaging, and friendly service
• Lead and manage the hotel’s daily IT operations while ensuring all standards are upheld
• Follow all company IT Security Policies related to hardware, software, and data protection
• Support and maintain end‑user workstations
• Provide support for hotel systems, including network‑connected systems, POS systems, interfaces, file servers, and UPS devices
• Maintain and manage user accounts within Active Directory
• Manage access requests through the corporate grant/revoke ticketing system
• Ensure all software installations comply with licensing requirements
• Troubleshoot day‑to‑day IT issues for colleagues
• Assist with planning and implementing infrastructure changes, upgrades, and system modifications
• Implement network security standards set by corporate guidelines
• Support troubleshooting, system backups, archiving, and disaster recovery processes, providing expert assistance when needed
• Collaborate with project teams to support implementation of internal systems
• Oversee local help desk operations and respond to escalated issues
• Maintain tracking and monitoring software
• Communicate effectively with internal and external stakeholders to resolve IT concerns in a timely manner
• Ensure company assets are used and maintained responsibly
• Balance operational tasks with administrative responsibilities and colleague needs
• Follow all departmental and safety policies
• Perform other duties as assigned

• Strong communication, organizational, and interpersonal skills
• Excellent problem‑solving abilities with high attention to detail
• Reliable, responsible, and highly attentive to accuracy and security

• Diploma/Degree in Computer Engineering
• Microsoft certification (preferred)
• Previous hotel IT experience is an asset, but not required