Job Purpose:

Reporting to the CEO, Britam Micro Insurance, the role holder will drive customer growth by developing innovative products, processes & technology solutions for individual & SME emerging consumers, using an agile innovation model. He/She will set up and own Britam’s emerging consumer innovation model, lead strategy execution aligned to business goals, and drive grants & fundraising partnerships with donors, DFIs and innovation funds to unlock co-financing for innovation and scale. He/She must have a strong innovation delivery record, proven innovation project leadership, agile project management experience, and a track record of securing grant/donor funding.

Responsibilities or duties

Key responsibilities:

• Drive growth in customer numbers by developing innovative solutions — products, processes & technology — for individual and SME emerging consumers.
• Build a data-driven view of customer segments and their evolving needs, and collaborate with the Head of Business Development — plus external partners — to identify unaddressed needs and co-create tailored solutions.
• Appraise projects for commercial viability, coordinate delivery across the business to ensure innovation projects land on time and on budget, and secure the right cross-functional representation to deliver them.
• Manage a continuous pipeline of ideas from stakeholders across the business, turning insight into a steady stream of innovative solutions.
• Continuously scan the local and global landscape for new products, technologies, and solutions that sharpen Britam’s competitive edge and elevate customer satisfaction and experience.
• Identify and cultivate strategic partnerships — beyond InsureTechs, FinTechs, and banks — to deepen insurance penetration across the region.
• Drive execution of the innovation strategy, translating it into a clear roadmap aligned with Britam Micro Insurance's broader business goals.
• Lead grants and fundraising efforts, building relationships with donors, development finance institutions & innovation funds to unlock co-financing that accelerates innovation and scale.
• Build and maintain strong, collaborative relationships with project teams and stakeholders across the business.
• Develop and present proposals, project updates, and findings to the CEO — including risk mitigations, cost-benefit analysis, and clear action plans.
• Develop complete project design and execution documentation, with task-level project plans to manage external partners and cross-functional teams.
• Collaborate with project teams to define and validate business requirements.
• Exercise delegated authority as per the approved Delegated Authority Matrix, and perform any other duties as assigned from time to time.

Knowledge, experience and qualifications required:

• Minimum 5 years’ experience in a similar role with proven innovation experience in a Financial Services Industry.
• University degree in Actuarial Science, Engineering, IT or Commerce.
• Project Management certification and experience.
• Proven ability to review and appraise commercial viability of projects.
• MBA will be an added advantage.

• Drive growth in customer numbers by developing innovative solutions — products, processes & technology — for individual and SME emerging consumers.
• Build a data-driven view of customer segments and their evolving needs, and collaborate with the Head of Business Development — plus external partners — to identify unaddressed needs and co-create tailored solutions.
• Appraise projects for commercial viability, coordinate delivery across the business to ensure innovation projects land on time and on budget, and secure the right cross-functional representation to deliver them.
• Manage a continuous pipeline of ideas from stakeholders across the business, turning insight into a steady stream of innovative solutions.
• Continuously scan the local and global landscape for new products, technologies, and solutions that sharpen Britam’s competitive edge and elevate customer satisfaction and experience.
• Identify and cultivate strategic partnerships — beyond InsureTechs, FinTechs, and banks — to deepen insurance penetration across the region.
• Drive execution of the innovation strategy, translating it into a clear roadmap aligned with Britam MicroInsurance’s broader business goals.
• Lead grants and fundraising efforts, building relationships with donors, development finance institutions & innovation funds to unlock co-financing that accelerates innovation and scale.
• Build and maintain strong, collaborative relationships with project teams and stakeholders across the business.
• Develop and present proposals, project updates, and findings to the CEO — including risk mitigations, cost-benefit analysis, and clear action plans.
• Develop complete project design and execution documentation, with task-level project plans to manage external partners and cross-functional teams.
• Collaborate with project teams to define and validate business requirements.
• Exercise delegated authority as per the approved Delegated Authority Matrix, and perform any other duties as assigned from time to time.

• Product innovation
• Strategic growth
• Design thinking
• Process improvement
• Agile project management
• Grant/donor funding acquisition
• Commercial viability appraisal
• Project leadership

• University degree in Actuarial Science, Engineering, IT or Commerce.
• Project Management certification and experience.
• Proven ability to review and appraise commercial viability of projects.
• MBA will be an added advantage.