Background information about the job or company (e.g., role context, company overview)

Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that bui...

Responsibilities or duties

Coordinate with dispatch for daily appointments for the installers

Coordinate the transportation of material and stage for installers to the customer’s’ premises.

Ensure 100% successfully completed job tickets as scheduled by the installers

Track job ticket status to close leads

Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible

Approve additional installation material beyond standard kit or collection of additional installation payment from customer

Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work

Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers

Reconcile inventory and accessories picked vs deployed by installers

Daily tracking of team members attendance in gate meeting and prospects logged requirement

Daily tracking of lead closure and installation fulfilment

Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place.

Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure

Provide Reports of Works done with the corresponding time sheet for daily submission.

Sign off return/ refund on failed customer acceptance of installation

Tracking job ticket status

Supervise completion of tasks within the allotted time frame for the installers

Responsible for onboarding and training the installers

Conduct performance Management of the installers

Qualifications or requirements (e.g., education, skills)

Networks, Technical or electrical or equivalent qualification

Professional Qualification in Project Management Techniques

IT Literacy and business education, an added advantage

Able to operate in a performance driven organization

Strong troubleshooting abilities

splicing and racking abilities

Customer focused

Problem-solving skills

High personal standard and goal oriented

Excellent interpersonal skills

Excellent and effective communications skills, both orally and in writing

Negotiation and Advocacy skills

Experience needed

Experience

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

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• Coordinate with dispatch for daily appointments for the installers
• Coordinate the transportation of material and stage for installers to the customer’s’ premises.
• Ensure 100% successfully completed job tickets as scheduled by the installers
• Track job ticket status to close leads
• Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible
• Approve additional installation material beyond standard kit or collection of additional installation payment from customer
• Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
• Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
• Reconcile inventory and accessories picked vs deployed by installers
• Daily tracking of team members attendance in gate meeting and prospects logged requirement
• Daily tracking of lead closure and installation fulfilment
• Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place.
• Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
• Provide Reports of Works done with the corresponding time sheet for daily submission.
• Sign off return/ refund on failed customer acceptance of installation
• Tracking job ticket status
• Supervise completion of tasks within the allotted time frame for the installers
• Responsible for onboarding and training the installers
• Conduct performance Management of the installers

• Strong troubleshooting abilities
• splicing and racking abilities
• Customer focused
• Problem-solving skills
• High personal standard and goal oriented
• Excellent interpersonal skills
• Excellent and effective communications skills, both orally and in writing
• Negotiation and Advocacy skills

• Networks, Technical or electrical or equivalent qualification
• Professional Qualification in Project Management Techniques
• IT Literacy and business education, an added advantage
• Able to operate in a performance driven organization