Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...

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Insurance Coordinator

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

1 year

Location

Nairobi

Job Field

Insurance

We are looking for an Insurance Coordinator to join our team! The ideal candidate is detail-oriented, tech-savvy, and experienced in working with insurance portals, client onboarding, and account management. This role plays a key part in ensuring successful payer portal integrations and a seamless onboarding experience for healthcare clients.

Responsibilities:

• Access and manage insurance payer portals for healthcare clients
• Create, configure, and maintain administrator and collector accounts
• Coordinate login credentials and user access across multiple payer platforms
• Support new client onboarding by obtaining and validating insurance access information
• Connect payer portal accounts to internal systems and dashboards
• Verify successful integrations and troubleshoot portal access issues
• Maintain accurate records of credentials, permissions, and account statuses
• Communicate with clients to obtain required documentation and access information
• Track onboarding milestones and update internal systems accordingly
• Collaborate with Customer Success and Operations teams to ensure a smooth onboarding process
• Investigate and resolve login, connectivity, and access-related issues

Requirements:

• 1+ year of experience in healthcare administration, insurance coordination, customer onboarding, account management, or a related field
• Experience working with web-based systems and online portals
• Strong organizational and multitasking skills
• Excellent written and verbal communication English skills (C1)
• High attention to detail and accuracy
• Proficiency in Microsoft Office Suite and/or Google Workspace

Preferred Qualifications:

• Experience working with healthcare insurance payer portals
• Knowledge of medical billing, revenue cycle management, or healthcare operations
• Experience in SaaS onboarding or Customer Success environments
• Familiarity with credential management and user access administration

If you're organized, proactive, and enjoy working with systems, processes, and client onboarding, we'd love to hear from you!

• Access and manage insurance payer portals for healthcare clients
• Create, configure, and maintain administrator and collector accounts
• Coordinate login credentials and user access across multiple payer platforms
• Support new client onboarding by obtaining and validating insurance access information
• Connect payer portal accounts to internal systems and dashboards
• Verify successful integrations and troubleshoot portal access issues
• Maintain accurate records of credentials, permissions, and account statuses
• Communicate with clients to obtain required documentation and access information
• Track onboarding milestones and update internal systems accordingly
• Collaborate with Customer Success and Operations teams to ensure a smooth onboarding process
• Investigate and resolve login, connectivity, and access-related issues

• Experience working with web-based systems and online portals
• Strong organizational and multitasking skills
• Excellent written and verbal communication English skills (C1)
• High attention to detail and accuracy
• Proficiency in Microsoft Office Suite and/or Google Workspace

• 1+ year of experience in healthcare administration, insurance coordination, customer onboarding, account management, or a related field
• Experience working with healthcare insurance payer portals
• Knowledge of medical billing, revenue cycle management, or healthcare operations
• Experience in SaaS onboarding or Customer Success environments
• Familiarity with credential management and user access administration