Overview

The Insurance Manager will be responsible for overseeing the organization's insurance operations, managing client portfolios, coordinating underwriting and claims processes, and driving business growth. The role requires ensuring regulatory compliance, maintaining strong relationships with clients and insurance partners, and leading the insurance team to deliver exceptional service and operational excellence.

Job description

Insurance Operations:

• Manage insurance policy administration and renewals.
• Coordinate underwriting and claims processes.

Client Relationship Management:

• Maintain strong relationships with clients and insurers.
• Address customer inquiries and complaints promptly.

Business Development:

• Identify opportunities for new business and portfolio growth.
• Develop strategies to increase insurance sales.

Compliance and Risk Management:

• Ensure compliance with insurance regulations and company policies.
• Monitor operational risks and recommend mitigation measures.

Team Supervision:

• Supervise and mentor insurance staff.
• Conduct staff performance reviews and training.

Reporting and Analysis:

• Prepare operational and performance reports.
• Analyse insurance trends and business performance.

Requirements

• Bachelor’s Degree in Insurance, Risk Management, Business Administration, or related field.
• Professional insurance certification (ACII, IIK, COP or equivalent).
• Strong analytical and leadership skills

• Manage insurance policy administration and renewals.
• Coordinate underwriting and claims processes.
• Maintain strong relationships with clients and insurers.
• Address customer inquiries and complaints promptly.
• Identify opportunities for new business and portfolio growth.
• Develop strategies to increase insurance sales.
• Ensure compliance with insurance regulations and company policies.
• Monitor operational risks and recommend mitigation measures.
• Supervise and mentor insurance staff.
• Conduct staff performance reviews and training.
• Prepare operational and performance reports.
• Analyse insurance trends and business performance.

• Strong analytical skills
• Leadership skills

• Bachelor’s Degree in Insurance, Risk Management, Business Administration, or related field.
• Professional insurance certification (ACII, IIK, COP or equivalent).