Our Purpose:

At Watu Africa, we empower entrepreneurs.

WATU is a mission-driven, customer-centric company that believes everyone who wishes to become an entrepreneur deserves an opportunity to start, grow and achieve their goals in life. As Africa’s fastest-growing Asset Finance company, we see the continent’s bright and prosperous future and want to be part of the team transforming it into reality. Our vision is to provide asset financing services for mobility assets (motorcycles, three-wheelers, and vehicles) and phones to ambitious individuals who believe that, when provided with the right tools, they can fulfill their dreams as entrepreneurs and prosper in life while supporting the needs of their families and community. We, therefore, have a commitment to Empower Entrepreneurs by providing the means needed to move and improve in their lives.

what you will do:

• Receive all Court summons and Demand Letters from the claimants and updating them on the Third Party cases worksheet
• File all documents corresponding to the specific Third party claim
• Analyzing all third party claims received and gauge if they qualify for Underwriter/legal department for action
• Contact clients with reported third party Claims and guide them to fill claim documents and give written statements of the incident.
• Sending the scanned court summons or Demand letters with claim documents to the respective underwriters and legal officer via emails for their action once satisfied that claim documents have been duly filled correctly .
• Collecting accurate information and documents to proceed with the claim
• Advising client and providing any requirement and/pending documentation as required by the underwriters
• Obtain and update Claim Reference Numbers/appointed advocates from Underwriters and updating the records
• Monitor the progress of all Third party cases and maintaining Constant communication with the clients updating them on status
• Working closely with the legal department and Head of department to advocate for and protect the interest of the business

what we are looking for:

• A bachelors degree in Actuarial Science, Insurance or a business related field.
• At least 2 years of relevant experience in claims management and/or customer service and call center
• Certificate of Proficiency in Insurance (COP ) is an added advantage
• Sound knowledge of insurance and legal matters
• Familiar with the insurance and legal operations and processes

• Receive all Court summons and Demand Letters from the claimants and updating them on the Third Party cases worksheet
• File all documents corresponding to the specific Third party claim
• Analyzing all third party claims received and gauge if they qualify for Underwriter/legal department for action
• Contact clients with reported third party Claims and guide them to fill claim documents and give written statements of the incident.
• Sending the scanned court summons or Demand letters with claim documents to the respective underwriters and legal officer via emails for their action once satisfied that claim documents have been duly filled correctly .
• Collecting accurate information and documents to proceed with the claim
• Advising client and providing any requirement and/pending documentation as required by the underwriters
• Obtain and update Claim Reference Numbers/appointed advocates from Underwriters and updating the records
• Monitor the progress of all Third party cases and maintaining Constant communication with the clients updating them on status
• Working closely with the legal department and Head of department to advocate for and protect the interest of the business

• Claims management
• Customer service
• Call center operations
• Insurance knowledge
• Legal matters knowledge
• Insurance operations and processes familiarity
• Legal operations and processes familiarity

• A bachelors degree in Actuarial Science, Insurance or a business related field.
• Certificate of Proficiency in Insurance (COP ) is an added advantage