Intake Care Representative with Languages (Night Shift)
2026-03-06T09:40:03+00:00
Cigna
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https://jobs.thecignagroup.com/us/en/kenya
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Investment
Customer Service, Admin & Office, Healthcare
2026-03-13T17:00:00+00:00
8
Background information about the job or company
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...
Responsibilities or duties
You are a member of the Integrated Health Team, servicing the International Organisations. More specifically you’ll take part in the CARE team, a team of non-clinically trained staff, and close work together with the CARE teams worldwide (Antwerp – Madrid – Kuala Lumpur – Bengalore – Singapore - Greenock – Nairobi)
You are responsible for the timely sending of all Guarantees of Payments together with your colleagues. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. To be able to provide this confirmation, the following steps are necessary:
You analyse requests for medical treatments and hospitalizations. You verify the patient’s extent of cover, our relationship with the provider, the need for medical review and the costs. You monitor the file from an administrative perspective and work in close cooperation with the Care Coordinators and Case Managers.
You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.
You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
All our clients and medical providers are internationally located. Therefore you manage the English language well, both spoken and written.
Translate and interpret medical and other relevant documents for case analysis
Work independently and effectively to communicate to internal and external customers by telephone and e-mail.
Maintain accurate workflow and process documentation following outlined processes.
You will work as a night shifter, with working hours from 03:00 PM to 01:00 AM (Kenya time) for 5 days a week.
You will also be flexible to work on Saturdays and Sundays on a rotational basis with other team members.
Qualifications or requirements
You are fluent in English, both spoken and in writing. Knowledge of other languages (French, Spanish, German, etc) is required.
You are customer-focused: work efficiently with internal partners to find best solutions for customers.
You are disciplined: follow procedures, agreements and document flows correctly.
You are computer-literate: quick to learn International in-house systems and use current office applications.
You have an analytical mind.
You work in an accurate and independent way.
You can work against deadlines.
You are stress resistant.
You are a team player.
Experience needed
Work experience in a medical environment is a plus, though not required.
* Timely sending of all Guarantees of Payments * Analyse requests for medical treatments and hospitalizations * Verify the patient’s extent of cover, our relationship with the provider, the need for medical review and the costs * Monitor the file from an administrative perspective and work in close cooperation with the Care Coordinators and Case Managers * Frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information * Focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment * Manage the English language well, both spoken and written * Translate and interpret medical and other relevant documents for case analysis * Work independently and effectively to communicate to internal and external customers by telephone and e-mail * Maintain accurate workflow and process documentation following outlined processes * Work as a night shifter, with working hours from 03:00 PM to 01:00 AM (Kenya time) for 5 days a week * Flexible to work on Saturdays and Sundays on a rotational basis with other team members
* Fluent in English (spoken and written) * Knowledge of other languages (French, Spanish, German, etc) * Customer-focused * Disciplined * Computer-literate * Analytical mind * Accurate and independent work * Ability to work against deadlines * Stress resistant * Team player
* BA/BSc/HND
JOB-69aaa0f3b59ce
Vacancy title:
Intake Care Representative with Languages (Night Shift)
[Type: FULL_TIME, Industry: Investment, Category: Customer Service, Admin & Office, Healthcare]
Jobs at:
Cigna
Deadline of this Job:
Friday, March 13 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Friday, March 6 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...
Responsibilities or duties
You are a member of the Integrated Health Team, servicing the International Organisations. More specifically you’ll take part in the CARE team, a team of non-clinically trained staff, and close work together with the CARE teams worldwide (Antwerp – Madrid – Kuala Lumpur – Bengalore – Singapore - Greenock – Nairobi)
You are responsible for the timely sending of all Guarantees of Payments together with your colleagues. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. To be able to provide this confirmation, the following steps are necessary:
You analyse requests for medical treatments and hospitalizations. You verify the patient’s extent of cover, our relationship with the provider, the need for medical review and the costs. You monitor the file from an administrative perspective and work in close cooperation with the Care Coordinators and Case Managers.
You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.
You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
All our clients and medical providers are internationally located. Therefore you manage the English language well, both spoken and written.
Translate and interpret medical and other relevant documents for case analysis
Work independently and effectively to communicate to internal and external customers by telephone and e-mail.
Maintain accurate workflow and process documentation following outlined processes.
You will work as a night shifter, with working hours from 03:00 PM to 01:00 AM (Kenya time) for 5 days a week.
You will also be flexible to work on Saturdays and Sundays on a rotational basis with other team members.
Qualifications or requirements
You are fluent in English, both spoken and in writing. Knowledge of other languages (French, Spanish, German, etc) is required.
You are customer-focused: work efficiently with internal partners to find best solutions for customers.
You are disciplined: follow procedures, agreements and document flows correctly.
You are computer-literate: quick to learn International in-house systems and use current office applications.
You have an analytical mind.
You work in an accurate and independent way.
You can work against deadlines.
You are stress resistant.
You are a team player.
Experience needed
Work experience in a medical environment is a plus, though not required.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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