Background

AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.

Mission Description

Reporting to the IFF Operation Supervisor, the responsible candidate will be responsible for the below key result areas: -

Handle day-to- day operational relationship with the client

• Receive the orders from the client
• Request for missing documentation and more detailed instructions, if necessary, from the client.
• Inform the client of the files processing progress

Manage the file processing

• Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
• Regularly archive the files (physically & electronically)
• Ensure that client files have all the required attachments and copies of these maintained on file

Alert/Inform Management

• Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle

Profile

• Diploma in Clearing and Forwarding
• 3 years' experience in Clearing and Forwarding
• East Africa Freight Forwarding Practicing Certificate will be an added advantage.

• Handle day-to- day operational relationship with the client
• Receive the orders from the client
• Request for missing documentation and more detailed instructions, if necessary, from the client.
• Inform the client of the files processing progress
• Manage the file processing
• Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
• Regularly archive the files (physically & electronically)
• Ensure that client files have all the required attachments and copies of these maintained on file
• Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle

• Clearing and Forwarding
• Freight Forwarding
• Client Relationship Management
• File Management
• Documentation
• Escalation

• Diploma in Clearing and Forwarding
• East Africa Freight Forwarding Practicing Certificate (added advantage)