Responsibilities or duties

In this role, you would be responsible for:

• Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
• Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
• Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
• Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
• Developing best practices and recommending improvements to investigative procedures and post-incident protocols
• Managing case follow-ups consistently across police stations and relevant agencies

This is an on-site, field-based role operating across Kenya. You will be reporting to the Customer Performance Manager.

Qualifications or requirements (e.g., education, skills)

Your application should demonstrate:

• Experience in fire incident response and investigations
• Proven track record working with law enforcement agencies
• Solid understanding of traffic laws, regulations, and criminal justice processes
• Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
• Ability to work proactively and independently in the field
• Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
• Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)

• Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
• Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
• Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
• Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
• Developing best practices and recommending improvements to investigative procedures and post-incident protocols
• Managing case follow-ups consistently across police stations and relevant agencies

• Experience in fire incident response and investigations
• Proven track record working with law enforcement agencies
• Solid understanding of traffic laws, regulations, and criminal justice processes
• Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
• Ability to work proactively and independently in the field
• Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
• Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)

• Experience in fire incident response and investigations
• Proven track record working with law enforcement agencies
• Solid understanding of traffic laws, regulations, and criminal justice processes
• Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
• Ability to work proactively and independently in the field
• Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
• Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)