About the Role

We are seeking an Operations Manager to manage and optimise the organisation's day-to-day operations, ensuring efficient service delivery, strong internal controls and compliance with applicable CMA, CBK and other regulatory requirements. The role will support business growth and provide a development pathway toward Head of Operations and COO.

Key Responsibilities

• Design and lead operating processes across client onboarding, transaction capture, trade support, settlement, custody coordination, records management and exception resolution, as applicable to approved business lines.
• Establish daily controls, maker and checker approvals, transaction and cash reconciliations, incident logs and clear escalation routes; protect client assets and information through appropriate controls.
• Oversee operating relationships and service standards with custodians, settlement agents, banks, technology providers and other critical vendors.
• Lead selection and implementation of operating systems, data controls, management dashboards, information security coordination and business continuity arrangements with the IT function.
• Develop operating policies, procedures, service levels and a clear division of duties among front office, operations, finance, risk and compliance.
• Recruit, develop and manage the operations team; set measurable performance standards and resolve persistent processing weaknesses.
• Support the CEO with operating budgets, capacity plans, cost management and board reporting; work closely with finance on accurate financial and regulatory data.
• Coordinate operational input to licensing, audits and regulatory reviews, and track remediation of findings with the responsible independent control functions.
• Identify operational and conduct risks, escalate material incidents promptly and drive corrective action; maintain documented oversight of outsourced activities.

Qualifications and Experience

• Bachelors degree in Finance, Accounting, Business Administration, Commerce or a related field.
• Professional qualification such as CPA, ACCA, CFA, CIFA or equivalent will be an added advantage.
• 5–8 years relevant experience, preferably within investment banking, banking, capital markets or another regulated financial-services environment is AMUST.
• Practical experience working within CMA and/or CBK regulatory frameworks.
• Strong understanding of financial-services operations, controls, risk and governance.
• Experience managing teams, processes and operational improvement initiatives.
• Strong analytical, organisational, communication and stakeholder-management skills

What We Offer

• Competitive salary, depending on qualifications and experience.
• Opportunity to work in a growing investment banking and financial services environment.
• Exposure to finance, investment operations and business management.
• Professional growth and development opportunities.

• Design and lead operating processes across client onboarding, transaction capture, trade support, settlement, custody coordination, records management and exception resolution, as applicable to approved business lines.
• Establish daily controls, maker and checker approvals, transaction and cash reconciliations, incident logs and clear escalation routes; protect client assets and information through appropriate controls.
• Oversee operating relationships and service standards with custodians, settlement agents, banks, technology providers and other critical vendors.
• Lead selection and implementation of operating systems, data controls, management dashboards, information security coordination and business continuity arrangements with the IT function.
• Develop operating policies, procedures, service levels and a clear division of duties among front office, operations, finance, risk and compliance.
• Recruit, develop and manage the operations team; set measurable performance standards and resolve persistent processing weaknesses.
• Support the CEO with operating budgets, capacity plans, cost management and board reporting; work closely with finance on accurate financial and regulatory data.
• Coordinate operational input to licensing, audits and regulatory reviews, and track remediation of findings with the responsible independent control functions.
• Identify operational and conduct risks, escalate material incidents promptly and drive corrective action; maintain documented oversight of outsourced activities.

• Strong analytical, organisational, communication and stakeholder-management skills
• Strong understanding of financial-services operations, controls, risk and governance.
• Practical experience working within CMA and/or CBK regulatory frameworks.

• Bachelors degree in Finance, Accounting, Business Administration, Commerce or a related field.
• Professional qualification such as CPA, ACCA, CFA, CIFA or equivalent will be an added advantage.
• 5–8 years relevant experience, preferably within investment banking, banking, capital markets or another regulated financial-services environment is AMUST.
• Practical experience working within CMA and/or CBK regulatory frameworks.
• Strong understanding of financial-services operations, controls, risk and governance.
• Experience managing teams, processes and operational improvement initiatives.
• Strong analytical, organisational, communication and stakeholder-management skills