Background information about the job or company (e.g., role context, company overview)

Inkomoko’s vision is an Africa with thriving communities where young people and refugees are engaged, communities have access to relevant innovations for self-determination, and where African solutions are unleashed to solve African problems. Founded in 2012, Inkomoko has provided business advisory and access to finance for thousands of entrepreneurs ac...

Responsibilities or duties

DUE DILIGENCE AND INVESTMENT PREPARATION (60%):

• Respond to inquiries from prospective borrowers; support them to apply for our facility/investment products.
• Introduce the investment products to entrepreneurs, explaining the requirements for repayment and the seriousness of taking on debt financing.
• Conducts investment appraisal, collects detailed information (personal, business, and guaranties), and arranges to open a new investment account.
• Prepares and executes investment contracts and arrange for disbursement of investment in kind.
• Conduct due diligence on prospective borrowers, including site visits, document preparation, coordination with the Business Development Advisors and Business Associates, etc.
• Communicate all materials to the Portfolio Manager, and assist in preparing credit reports for Investment Committee meetings.
• Take photos of entrepreneurs, have them sign photo waivers, and ensure entrepreneurs’ stories are posted on the Kiva platform for fundraising with all correct information.

PORTFOLIO MANAGEMENT (20%)

• Offer excellent customer service through daily conversations, correspondence, and site visits as needed to maintain strong positive relationships with borrowers.
• Work with the Inkomoko Kenya Business Development Services team to ensure borrower success, and Visit clients for monitoring.
• Maintain both delinquency and default rates below set rates during yearly goal setting,
• Track information about borrowers and communicate effectively with key stakeholders about client status.
• Actively participate as a key staff in the weekly Portfolio Review Meeting.
• Maintain a tracking system of borrower payments and contact information.
• Work with the Finance & Admin team to produce invoices for payments and monthly reconciliation of investment department transactions.
• Interact with government leaders, court systems and others for follow up on lack of payments.
• Ensure that we are adhering to the requirements of our Kiva partnership, including reporting and journaling.
• Other duties as assigned by supervisor

INVESTMENT MANAGEMENT SYSTEM (20%)

• Update both disbursements and investment repayments in the Investment Management System (CBS-powered by mifos)
• Maintain and demonstrate proficiency with investment software applications
• Work with system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance
• Assist with system parameters and design to meet the needs of multiple departments.
• Manage user security access
• Ensure proper segregation of duties, develop and maintain work flows for all stages of investment
• Advise the Management team how to automate key lending processes
• Ensure posting of payment, payoffs, and balancing in Core Banking System
• Participates in the review and recommendations of operational systems and procedures
• Successfully interact with lending staff to improve accuracy and efficiencies of Investment management system
• Prepare related reports and administer the system
• Other duties as assigned by supervisor

Qualifications or requirements (e.g., education, skills)

Investment officer will be a trusted partner of Inkomoko Kenya clients, and basic qualifications Include:

• University degree in Finance or other related field,
• Must speak fluent English and Swahili. Knowledge of local language is a plus,
• Experience in Islamic lending and practice is an added advantage
• Strong financial and accounting skills; familiarity with business financial policies in Kenya
• Experience in investment management, microfinance, capital leases, and access to finance for Micro businesses and SMEs is STRONGLY preferred,
• Prior experience dealing with customers/debt,
• Prior experience in a lending environment,
• Experience providing business advice to entrepreneurs,
• Prior experience in Investment management system software,
• Decisive individuals with ability to deliver unpleasant messages to the debtors and assertive enough to get the debtors pay off the entire debt,
• Experience in managing difficult clients and reaching positive outcomes,
• Very strong attention to details and good follow through,
• Comfort with the civil court system, and previous experience in litigation preferred,
• Unrelenting perseverance, personal integrity, and critical thinking skills,
• 4+ years of work experience in relevant or applicable field,
• Must be able to legally work in Kenya.

COMPETENCIES

We are looking for someone who;

• Instills Trust - Follows through on commitments, builds credibility by being direct and truthful, and shows genuine care for staff members.
• Acts with Courage - Steps up to address difficult issues and speaks openly with bravery; takes the initiative to pursue new opportunities; takes full ownership of own work
• Makes Informed Decisions - Seeks relevant data and input when needed, takes appropriate action within their area of responsibility, and knows when to escalate issues or seek guidance.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

WHAT YOU’LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes a great working environment and competitive compensation:

• Competitive salary, and potential performance-based bonus
• Benefits including health insurance, annual leave, staff savings program, parental leave for men and women, sabbatical program, and more.
• Incredible company culture, including deep investment in your learning and growth, and opportunities for career growth;
• Opportunity to work with a talented team of professionals across the region;
• Ability to make a significant social impact and contribute to economic growth;

• Respond to inquiries from prospective borrowers; support them to apply for our facility/investment products.
• Introduce the investment products to entrepreneurs, explaining the requirements for repayment and the seriousness of taking on debt financing.
• Conducts investment appraisal, collects detailed information (personal, business, and guaranties), and arranges to open a new investment account.
• Prepares and executes investment contracts and arrange for disbursement of investment in kind.
• Conduct due diligence on prospective borrowers, including site visits, document preparation, coordination with the Business Development Advisors and Business Associates, etc.
• Communicate all materials to the Portfolio Manager, and assist in preparing credit reports for Investment Committee meetings.
• Take photos of entrepreneurs, have them sign photo waivers, and ensure entrepreneurs’ stories are posted on the Kiva platform for fundraising with all correct information.
• Offer excellent customer service through daily conversations, correspondence, and site visits as needed to maintain strong positive relationships with borrowers.
• Work with the Inkomoko Kenya Business Development Services team to ensure borrower success, and Visit clients for monitoring.
• Maintain both delinquency and default rates below set rates during yearly goal setting,
• Track information about borrowers and communicate effectively with key stakeholders about client status.
• Actively participate as a key staff in the weekly Portfolio Review Meeting.
• Maintain a tracking system of borrower payments and contact information.
• Work with the Finance & Admin team to produce invoices for payments and monthly reconciliation of investment department transactions.
• Interact with government leaders, court systems and others for follow up on lack of payments.
• Ensure that we are adhering to the requirements of our Kiva partnership, including reporting and journaling.
• Other duties as assigned by supervisor
• Update both disbursements and investment repayments in the Investment Management System (CBS-powered by mifos)
• Maintain and demonstrate proficiency with investment software applications
• Work with system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance
• Assist with system parameters and design to meet the needs of multiple departments.
• Manage user security access
• Ensure proper segregation of duties, develop and maintain work flows for all stages of investment
• Advise the Management team how to automate key lending processes
• Ensure posting of payment, payoffs, and balancing in Core Banking System
• Participates in the review and recommendations of operational systems and procedures
• Successfully interact with lending staff to improve accuracy and efficiencies of Investment management system
• Prepare related reports and administer the system
• Other duties as assigned by supervisor

• Strong financial and accounting skills
• Familiarity with business financial policies in Kenya
• Experience in investment management, microfinance, capital leases, and access to finance for Micro businesses and SMEs
• Prior experience dealing with customers/debt
• Prior experience in a lending environment
• Experience providing business advice to entrepreneurs
• Prior experience in Investment management system software
• Decisive individuals with ability to deliver unpleasant messages to the debtors and assertive enough to get the debtors pay off the entire debt
• Experience in managing difficult clients and reaching positive outcomes
• Very strong attention to details and good follow through
• Comfort with the civil court system, and previous experience in litigation preferred
• Unrelenting perseverance, personal integrity, and critical thinking skills
• Ability to speak fluent English and Swahili

• University degree in Finance or other related field
• Must speak fluent English and Swahili. Knowledge of local language is a plus
• Experience in Islamic lending and practice is an added advantage
• Strong financial and accounting skills; familiarity with business financial policies in Kenya
• Experience in investment management, microfinance, capital leases, and access to finance for Micro businesses and SMEs is STRONGLY preferred
• Prior experience dealing with customers/debt
• Prior experience in a lending environment
• Experience providing business advice to entrepreneurs
• Prior experience in Investment management system software
• Decisive individuals with ability to deliver unpleasant messages to the debtors and assertive enough to get the debtors pay off the entire debt
• Experience in managing difficult clients and reaching positive outcomes
• Very strong attention to details and good follow through
• Comfort with the civil court system, and previous experience in litigation preferred
• Unrelenting perseverance, personal integrity, and critical thinking skills
• 4+ years of work experience in relevant or applicable field
• Must be able to legally work in Kenya