Responsibilities:

Effective Management of the contract financial performance

• Drive revenue growth by Identifying new business opportunities in the sphere of operations through an Integrated security solution approach
• Ensure Organic growth through price increases
• Demonstrate a thorough understanding of the competitor environment faced by the branch
• Gross Margin Management
• Implement cost saving controls
• Ensure Labour efficiency controls e.g optimal establishment, overtime control, proper billing by confirming the accuracy of the A-Register
• Ensure Overhead controls according to set targets
• Achieve Price Increases and contract profitability according to set targets
• Achieve existing revenue growth
• Assist debt management i.e enforcing the credit policy

Efficient and effective operations management

• Maintain an up to date dog register with vaccination plans, profiles and annual training.
• Ensure timely, accurate Updating of Secure solutions Dashboard, Customer visits & Risk Assessments repository.
• Have scheduled annual dog inspection plan
• Draw up a yearly schedule for all the dog services site audits and ensure all sites have been audited 100% within the year and Capture the site audit results in the audit template on the drive on completion of the audit as scheduled.
• Do detailed mobilization planning for all new large contracts prior to start up.
• Close audit findings by agreed target dates. Close High Risk audit findings within 30 days.

Effective people Management

• Maintain excellent employee motivation , performance management and engagement
• Ensure that no staff incidents occur, such as strikes, work stoppages, industrial action
• Resolve disputes or disagreements promptly
• Proper allocation of staffs to positions to fulfill contract requirements within the branch
• Ensure appropriate level of employee training and development
• Adhere to G4S rules, regulations and procedures by the operators

Ensure maintenance of customer service levels

• Make regular liaison and scheduled meetings with the customer
• Address customer requests and complaints promptly
• Reduce/ Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments
• Properly investigate incidents and recommend preventive measures
• Ensure 100% visit of all customers with dog services in the calendar year
• Ensure that a risk assessment on all sites with dog services is conducted, prioritizing the dog and people safety.
• Ensure purchase of dogs that meet G4s minimum standards, and are continuously trained
• To personally attend the meeting for priority customers and issue corrective action plans within 3 days where there are issues.
• Ensure visits to sites with dog services while on shift and recommend actions to improve dog safety and work conditions

Ensure Health and safety at work

• Appoint a Safety Champion, ensuring he or she has attended training
• Ensure that dog trainers’ job specifications set out their responsibilities for safety
• Ensure that safety performance measurement and review is conducted in detail at Branch level
• Ensure that a positive safety culture is fostered and developed in respective branches where dogs are kept
• Ensure that all accidents, incident and near misses are reported and investigated
• Pursue discipline and rewards policy that punishes very poor safety practices, but rewards good safety practice by putting them up for value awards to the MD/HRD.
• Ensure the safe operation of equipment1.
• Take the necessary disciplinary actions against drivers speeding as per the daily speeding report.
• Monthly Site audits to include the Health and Safety aspects and Site Covid 19 measures.
• Ensure dog handlers are refreshed on safe dog handling practices to eliminate dog bite incidents.
• Ensure the welfare and good conditioning of K9 for those businesses that deploy dogs on a daily basis.

Ideal candidate:

Knowledge and Qualifications

• A degree in Veterinary Medicine
• Kenya market,
• Kenya legislation related to this role

Experience

• Five years in small animals practice
• Has to be registered and paid by at KVB
• Have at least 3 years experience in management of people

Technical Skills

Financial acumen

• Conflict Management
• Negotiation
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• Google suite of products

Responsibilities

• Promoting a positive culture of risk management across the business.
• Management and oversight of security function within the following departments in order to reduce risk and minimize loss:
• Cash in Transit
• Courier
• Secure Solutions (manned security & alarm response)
• Monitoring and coordination of Cash in Transit security strictly in line with G4S standards.
• Dynamic assessment of the security risks facing the business.
• Reactive investigation of significant security incidents.
• Direct management of access credentials where required across the business.
• Management of information and intelligence.
• Audit of operations to ensure compliance to standard process and to enforce corporate governance.
• Liaison with law enforcement agencies to enable leverage of support when required.

Ideal candidate:

Knowledge and Qualifications

• A University degree from a recognized Institution in a risk management related
• discipline or similar vocational qualification.
• Post graduate qualification in Security/Risk management.

Experince

• At least 10 years’ experience managing risk and security at a senior management level.
• Demonstrable knowledge of risk management, physical security and asset protection
• measures, crime prevention, public safety, investigations and general security management.
• Ability to interact and network with law enforcement, Government officers and
• corporate security officers and managers.
• Sound knowledge of the Kenyan law and legal procedures.