Jobs at Flexi-Personnel
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Jobs at Flexi-Personnel
Deadline of these Jobs: 25 December 2022
Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, 

Technical Support

Duties and Responsibilities  

  • Monitor and dispatch customer tickets assigned to the level 2 support team. Analyze the problem and isolate it to the platform or application layer. Resolve application related issues or escalate platform issues to the level 3 support ticket team (R&D).
  • Follow up level 3 tickets, and assist us to analyze, reproduce the issue and test the fix.
  • Provide a quick solution including a workaround to resolve customer issues in a timely manner.
  • Lead and coordinate with other engineers in level 2 support team, including daily issue
  • check, technical discussion, and continuously enhance knowledge base.
  • Be the contact person from level 1 support team, answer technical queries, and build FAQ.
  • Contribute to maintain and improve the capability of level 1 support.
  • Regular analysis of customer tickets to assure the service SLAs. Improve the support
  • process efficiency and bring customer feedback to other teams across the company
  • Answer technical questions of a public developer forum.

Qualifications and Experience

  • Bachelor’s Degree (or equivalent) in IT.
  • 5 years working experience.
  • Three - four years’ experience in a computing work environment.


Technical Skills

  • PaaS and SaaS cloud environments.
  • Software stack: google, zoho desk, slack, confluence, gitlab.
  • Programming languages: Javascript, HTML/CSS, Freemarker, MongoDB, REST API.
  • Basic knowledge of cloud applications security, performance issues and best practices.

Soft skills

  • Good communication with global teams and customers.
  • Be able to translate business needs into technical recommendations.
  • Analysis complex issue.
  • Team leader and Builder.
  • Customer first and handling customer complaints..

Head of Global Sourcing, Greater Africa

Duties and Responsibilities

Global Sourcing Strategy – Development & Operationalization:

  • Pioneer new Global Sourcing business relationships across Greater Africa
  • Develop and support the implementation of new global sourcing strategies and initiatives for the region to create a competitive advantage for TCP
  • Build and establish a merchandising/sourcing presence in the region to improve the organization’s supply chain reliability
  • Draw linkages and create opportunities for greater collaboration and organizational alignment across all divisions of the global Product Quality and Sourcing/Merchandising functions
  • Support the factory self-certification programs, ensuring all production regions have plans in place to shift capable factories over to certified status and achieve yearly targets for volumes shipped from certified “Low Maintenance” Suppliers
  • Plan, coordinate, participate and/or support the organization with delivering large-scale events and conferences, such as regular Sourcing, and/or Vendor Summits
  • Develop and deliver relevant training to internal and external stakeholders to realize/operationalize new strategies, programs, and protocol

Product Vendor Development

  • Identify, engage, and cultivate new and existing vendor relationships
  • Coordinate, guide, and support vendor assessments through the start-up process.
  • Oversee & coordinate the vendor onboarding process

Africa Government Relations

  • Represent TCP when engaging government officials and representatives in region such as:
    • US Embassy
    • In-region ministries
    • USAID
  • Maintain and nurture government relations
  • Manage TCP application for Aid grants

Field Quality Assurance

  • Partner with the Director, Product Quality and provide local support to the Field QA teams across
  • Greater Africa in achieving an overall effective execution of all quality management programs and initiatives for TCP regionally
  • Support the Director, Product Quality to consolidate, review, and present Field QA data and trends to senior management while proposing recommendations for continuous improvement

Philanthropy

  • Manage and oversee TCP partnerships with Child Care Development Centers (Plan International)
  • Manage adherence to operational program guidelines
  • Identify potential new locations

Business Analytics:

  • Continuously monitor workload across all manufacturing locations regionally, particularly in conjunction with major shifts in the Company’s sourcing footprint; provide the VP, of Global
  • Sourcing (International) with resource plans per region and recommendations for continuous “right-sizing” of the quality and merchandising functions
  • Use relevant data to support the development of tailored factory improvement plans to elevate factory performance and thus product quality across all locations
  • Work with relevant business partners in Global Sourcing and Sourcing Operations in maintaining the Vendor Scorecard process

Qualification Experience and Skills

  • Diploma/Degree in a related and appropriate field (such as fashion technology or garment manufacturing)
  • Minimum of ten (10) years’ progressive, increasingly responsible experience in global sourcing, product quality, QA, QC, operations, or similar
  • Ability to network, build professional relationships, and influence at all levels within the organization, external partners, and service providers
  • Possess a strong global sourcing, manufacturing, and product quality background specific to Greater Africa
  • Comprehensive merchandising/sourcing background in both Pre-Production and Production management for apparel and non-apparel products, children’s products preferred
  • Previous experience working across different countries and cultures preferred
  • Excellent communication and presentation skills with a strong command of verbal and written English
  • Proven knowledge of data analyses and sourcing business operational flow; exposure to Global Sourcing metrics and analytics
  • Strong capability in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
  • Demonstrated prior experience developing, communicating, and maintaining Vendor Scorecards

Key Competencies

  • Drives Business Results through Communication and Collaboration
  • Plans and Organizes
  • Exhibits and Drives Accountability
  • Builds Effective Teams
Job Info
Job Category: Accounting/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: 25 December 2022
Duty Station: Several locations
Posted: 13-12-2022
No of Jobs: 2
Start Publishing: 13-12-2022
Stop Publishing (Put date of 2030): 13-12-2066
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