At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.

KEY RESPONSIBILITIES

IT Support & Troubleshooting

Provide first-line technical support to employees, diagnose and resolve hardware, software, network and user-access issues, and escalate complex incidents where necessary.

Systems & Network Administration

Support the day-to-day administration of computers, network infrastructure, user accounts, Microsoft 365/Google Workspace and other business applications, ensuring reliable system availability.

IT Asset & User Management

Maintain accurate IT asset and equipment registers, support device configuration and deployment, manage user onboarding/offboarding, and ensure appropriate access rights are maintained.

Cybersecurity, Backup & Data Protection

Implement routine security controls, software updates, antivirus protection, backups and access-management procedures while supporting compliance with organizational IT and data-protection requirements.

IT Operations, Monitoring & Documentation

Monitor IT systems, maintain service and incident records, document recurring technical issues and solutions, prepare basic IT reports, and identify opportunities to improve technology reliability and user productivity.

Requirements

QUALIFICATIONS AND EXPERIENCE

• MUST have attained KCSE grade B+ and above.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of relevant work experience; fresh graduates are encouraged to apply.
• Good understanding of IT systems, applications and basic troubleshooting.
• Strong analytical, communication and problem-solving skills.
• Willingness to learn and work in a team environment.

SKILLS AND COMPETENCIES

• IT troubleshooting & technical support
• Analytical & problem-solving skills
• Systems & technology awareness
• Communication & teamwork
• Adaptability & willingness to learn

• Provide first-line technical support to employees, diagnose and resolve hardware, software, network and user-access issues, and escalate complex incidents where necessary.
• Support the day-to-day administration of computers, network infrastructure, user accounts, Microsoft 365/Google Workspace and other business applications, ensuring reliable system availability.
• Maintain accurate IT asset and equipment registers, support device configuration and deployment, manage user onboarding/offboarding, and ensure appropriate access rights are maintained.
• Implement routine security controls, software updates, antivirus protection, backups and access-management procedures while supporting compliance with organizational IT and data-protection requirements.
• Monitor IT systems, maintain service and incident records, document recurring technical issues and solutions, prepare basic IT reports, and identify opportunities to improve technology reliability and user productivity.

• IT troubleshooting & technical support
• Analytical & problem-solving skills
• Systems & technology awareness
• Communication & teamwork
• Adaptability & willingness to learn

• MUST have attained KCSE grade B+ and above.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of relevant work experience; fresh graduates are encouraged to apply.
• Good understanding of IT systems, applications and basic troubleshooting.
• Strong analytical, communication and problem-solving skills.
• Willingness to learn and work in a team environment.