Background

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Responsibilities

• Assist in developing and customizing itineraries for corporate, leisure, and group travel, ensuring 100% alignment with client requirements.
• Support end-to-end tour operations, including bookings for flights, hotels, transfers, and excursions, achieving ≥98% accuracy in reservations.
• Respond promptly to client inquiries, providing information, updates, and solutions, maintaining a client satisfaction score of ≥ 4.5/5.
• Coordinate with suppliers and service providers, verifying confirmations, rates, and availability to ensure timely delivery of travel services.
• Prepare and maintain documentation including travel schedules, visa requirements, insurance, and tickets, ensuring 100% compliance with internal procedures.
• Support senior consultants in conducting B2B meetings, client briefings, and on-site tour inspections, contributing to smooth execution of all programs.
• Update internal databases and CRM systems with client, supplier, and booking information, ensuring real-time accuracy for reporting and decision making.
• Assist in reporting, including daily operations updates, weekly booking summaries, and post-tour feedback, ensuring all reports are submitted on time.
• Identify opportunities for upselling or improving client experience, supporting business growth and increasing repeat client engagement by ≥ 10% annually.
• Participate in training programs to build knowledge in tour operations, destination expertise, and travel technology systems.
• Handle minor client or operational issues independently, escalating only when necessary, maintaining a swift issue resolution rate (

Qualifications

• BA/BSc/HND , Diploma

Experience

• 3 years

• Assist in developing and customizing itineraries for corporate, leisure, and group travel, ensuring 100% alignment with client requirements.
• Support end-to-end tour operations, including bookings for flights, hotels, transfers, and excursions, achieving ≥98% accuracy in reservations.
• Respond promptly to client inquiries, providing information, updates, and solutions, maintaining a client satisfaction score of ≥ 4.5/5.
• Coordinate with suppliers and service providers, verifying confirmations, rates, and availability to ensure timely delivery of travel services.
• Prepare and maintain documentation including travel schedules, visa requirements, insurance, and tickets, ensuring 100% compliance with internal procedures.
• Support senior consultants in conducting B2B meetings, client briefings, and on-site tour inspections, contributing to smooth execution of all programs.
• Update internal databases and CRM systems with client, supplier, and booking information, ensuring real-time accuracy for reporting and decision making.
• Assist in reporting, including daily operations updates, weekly booking summaries, and post-tour feedback, ensuring all reports are submitted on time.
• Identify opportunities for upselling or improving client experience, supporting business growth and increasing repeat client engagement by ≥ 10% annually.
• Participate in training programs to build knowledge in tour operations, destination expertise, and travel technology systems.
• Handle minor client or operational issues independently, escalating only when necessary, maintaining a swift issue resolution rate (

• BA/BSc/HND , Diploma