Background information about the job or company (e.g., role context, company overview)

Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through c...

Primary Purpose

The Monitoring and Evaluation Supervisor will serve as the lead technical focal point for monitoring, evaluation, accountability, and learning across CWS Africa humanitarian and development programs. The position will lead the development and use of monitoring frameworks, data collection tools, dashboards, reports, evaluations, data quality processes, and learning products. The role will guide evidence-based program design, continuous program improvement, donor reporting, partner capacity strengthening, and organizational learning, while working closely with program leadership, program teams, partners, and relevant headquarters colleagues.

Key Relationships

Internal To CWS

CWS Africa Regional Representative

Associate Directors

Program Director

Program Managers

Project Officers

Program Technical Focal Points; Operations, Finance, Grants, Compliance, and Headquarters

External

Donors

Implementing partners

Technical consultants

Government and coordination stakeholders

Research and evaluation partners, and peer learning networks.

Working Environment

Office environment with regular travel to CWS Africa program locations and partner sites as may be required.

Responsibilities or duties

Monitoring, Evaluation and Learning Support (35%)

• Lead the development and implementation of project monitoring, evaluation, accountability, and learning plans, including indicators, targets, assumptions, data sources, and reporting timelines.
• Develop and update data collection tools, monitoring templates, indicator reference sheets, and reporting formats in collaboration with program teams.
• Lead needs assessments, baseline studies, mid-term reviews, lessons learned exercises, and end-line evaluations by contributing to protocols, tools, data collection, analysis, and reporting.
• Coordinate external special assessments and project evaluations including gender anlysis environmental impact assessments and project impact evaluations
• Track project performance against approved work plans, logical frameworks, results frameworks, and donor indicators, and alert supervisors and program teams to gaps or emerging risks.
• Support Monitoring and Evaluation Officer and project managers to the document and disseminate lessons learned promising practices, success stories, and evidence products to support program learning and adaptive management.

Data Management, Quality and Analysis (25%)

• Compile, clean, validate, and analyse quantitative and qualitative program data to support internal decision-making, donor reporting, and external communication.
• Conduct routine data quality reviews and support data quality assessments to ensure accuracy, completeness, consistency, timeliness, and reliability of program data.
• Maintain M&E databases, trackers, dashboards, and electronic data collection platforms in line with CWS data management standards and donor requirements.
• Support program teams to interpret monitoring data, identify trends, and use results for continuous quality improvement and corrective action planning.
• Ensure quantitative information in reports is accurate, non-duplicative, and consistent with narrative reporting.

Reporting, Documentation and Knowledge Management (15%)

• Prepare regular monitoring summaries, dashboards, data briefs, learning notes, and sections of donor and organizational reports as assigned.
• Coordinate the consolidation of program evidence, beneficiary feedback, evaluation findings, and implementation learning for internal and external reporting.
• Maintain organized M&E documentation, including approved tools, datasets, reports, evaluation products, and learning resources.
• Coordinate with program and business development colleagues to provide relevant evidence for concept notes, proposals, and program design processes.

Capacity Building and Technical Support (10%)

• Provide practical technical support and coaching to staff and partners on M&E concepts, data collection tools, reporting requirements, data quality, and use of monitoring information.
• Coordinate the preparation and delivery of trainings, workshops, reflection sessions, and learning meetings related to monitoring, evaluation, accountability, and learning.
• Assist program teams and partners to apply M&E tools consistently and to monitor progress toward project targets.

Compliance, Accountability and Quality Assurance (10%)

• Support compliance with CWS global program standards, donor M&E requirements, ethical data collection principles, safeguarding expectations, and data protection practices.
• Support mechanisms for beneficiary feedback, accountability, and learning, including documentation and follow-up of feedback trends where applicable.
• Identify data quality, reporting, or compliance risks and escalate them to the supervisor in a timely manner.
• Support timely and accurate reporting of suspected fraud, malfeasance, data breaches, or significant compliance risks through appropriate channels.

Additional Roles and Responsibilities (5%)

• Perform other duties as assigned by the supervisor.

Qualifications or requirements (e.g., education, skills)

Experience

• Minimum of six years of continuous relevant professional experience in monitoring, evaluation, accountability, learning, research, data management, program quality, or related program support roles.
• At least three years of experience supporting M&E activities in humanitarian, development, refugee assistance, protection, community development, governance, education, or related programs.
• A minimum of one year direct supervisory experience in M&E is required
• Experience developing or supporting monitoring plans, data collection tools, indicator tracking systems, dashboards, and donor reports.
• Experience collecting, cleaning, analysing, and presenting quantitative and qualitative data for program decision-making.
• Experience supporting evaluations, assessments, baseline studies, data quality assessments, or learning reviews is required.
• Experience supporting projects funded by the U.S. Government, FCDO, the EU, UN agencies, foundations, or other bilateral and multilateral donors is preferred.

Knowledge and Skills

• Strong knowledge of monitoring, evaluation, accountability, and learning principles, including results frameworks, logical frameworks, indicator tracking, data quality, and learning approaches.
• Strong analytical skills and ability to interpret data, identify trends, and communicate findings clearly to technical and non-technical audiences.
• Experience using Microsoft Excel and other data management, visualization, or statistical software; experience with Power BI, KoboToolbox, ODK, CommCare, SPSS, Stata, R, or similar tools is an advantage.
• Excellent writing, documentation, presentation, and facilitation skills.
• Ability to support training, coaching, and capacity strengthening for staff and partners.
• Knowledge of GIS, mapping, or spatial analysis tools is an advantage.
• Experience mainstreaming gender equality, social inclusion, protection, accountability, and safeguarding considerations into M&E systems is preferred.
• Fluency in written and spoken English is required; spoken Swahili and French are an advantage.

Education and Certifications

• Bachelor’s degree in Monitoring and Evaluation, Statistics, Social Sciences, Development Studies, International Development, Economics, or a related field is required.
• Professional training and certification in monitoring and evaluation, data analysis, project management, research methods, or humanitarian/development programming is an advantage.
• Master’s degree in a related field is preferred.

Abilities

The Monitoring and Evaluation Specialist must have the ability to:

• Communicate effectively both verbally and in writing.
• Work independently while seeking guidance appropriately and contributing to team objectives.
• Maintain a high-performance standard with strong attention to detail, accuracy, and deadlines.
• Analyse information, identify trends, and present findings in clear and practical formats.
• Manage multiple tasks and priorities in a fast-paced, multicultural environment.
• Build positive working relationships with staff, partners, consultants, donors, and external stakeholders.
• Handle confidential program, beneficiary, administrative, and operational information with discretion.
• Conduct oneself professionally and courteously to represent the best interests of CWS.
• Respect different spiritual traditions inside and outside Christianity and contribute to collaboration across diverse perspectives.
• Support responsible use of CWS resources.
• Competence in Microsoft Office packages, including Word, Excel, PowerPoint, Outlook, and Teams, is required.

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multicultural environment is required.
• Commitment to diversity, equity, inclusion, and racial justice, and willingness to support CWS’ Platform on Racial Justice as a CWS employee.
• Remain alert and responsive to any child safeguarding and PSEAH (Prevention of Sexual, Exploitation, Abuse and Harassment) risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding PSEAH practices, understand the child safeguarding and PSEAH Policies and procedures, and conduct yourself in a manner consistent with the Child Safeguarding and PSEAH Policies

Special Requirements

• This position is based in Nairobi, Kenya.
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• Background check which includes references and an educational and criminal check is required before the start of employment
• This position is Full Time
• All employees should be prepared to work from the CWS office

• Lead the development and implementation of project monitoring, evaluation, accountability, and learning plans, including indicators, targets, assumptions, data sources, and reporting timelines.
• Develop and update data collection tools, monitoring templates, indicator reference sheets, and reporting formats in collaboration with program teams.
• Lead needs assessments, baseline studies, mid-term reviews, lessons learned exercises, and end-line evaluations by contributing to protocols, tools, data collection, analysis, and reporting.
• Coordinate external special assessments and project evaluations including gender anlysis environmental impact assessments and project impact evaluations
• Track project performance against approved work plans, logical frameworks, results frameworks, and donor indicators, and alert supervisors and program teams to gaps or emerging risks.
• Support Monitoring and Evaluation Officer and project managers to the document and disseminate lessons learned promising practices, success stories, and evidence products to support program learning and adaptive management.
• Compile, clean, validate, and analyse quantitative and qualitative program data to support internal decision-making, donor reporting, and external communication.
• Conduct routine data quality reviews and support data quality assessments to ensure accuracy, completeness, consistency, timeliness, and reliability of program data.
• Maintain M&E databases, trackers, dashboards, and electronic data collection platforms in line with CWS data management standards and donor requirements.
• Support program teams to interpret monitoring data, identify trends, and use results for continuous quality improvement and corrective action planning.
• Ensure quantitative information in reports is accurate, non-duplicative, and consistent with narrative reporting.
• Prepare regular monitoring summaries, dashboards, data briefs, learning notes, and sections of donor and organizational reports as assigned.
• Coordinate the consolidation of program evidence, beneficiary feedback, evaluation findings, and implementation learning for internal and external reporting.
• Maintain organized M&E documentation, including approved tools, datasets, reports, evaluation products, and learning resources.
• Coordinate with program and business development colleagues to provide relevant evidence for concept notes, proposals, and program design processes.
• Provide practical technical support and coaching to staff and partners on M&E concepts, data collection tools, reporting requirements, data quality, and use of monitoring information.
• Coordinate the preparation and delivery of trainings, workshops, reflection sessions, and learning meetings related to monitoring, evaluation, accountability, and learning.
• Assist program teams and partners to apply M&E tools consistently and to monitor progress toward project targets.
• Support compliance with CWS global program standards, donor M&E requirements, ethical data collection principles, safeguarding expectations, and data protection practices.
• Support mechanisms for beneficiary feedback, accountability, and learning, including documentation and follow-up of feedback trends where applicable.
• Identify data quality, reporting, or compliance risks and escalate them to the supervisor in a timely manner.
• Support timely and accurate reporting of suspected fraud, malfeasance, data breaches, or significant compliance risks through appropriate channels.
• Perform other duties as assigned by the supervisor.

• Strong knowledge of monitoring, evaluation, accountability, and learning principles, including results frameworks, logical frameworks, indicator tracking, data quality, and learning approaches.
• Strong analytical skills and ability to interpret data, identify trends, and communicate findings clearly to technical and non-technical audiences.
• Experience using Microsoft Excel and other data management, visualization, or statistical software; experience with Power BI, KoboToolbox, ODK, CommCare, SPSS, Stata, R, or similar tools is an advantage.
• Excellent writing, documentation, presentation, and facilitation skills.
• Ability to support training, coaching, and capacity strengthening for staff and partners.
• Knowledge of GIS, mapping, or spatial analysis tools is an advantage.
• Experience mainstreaming gender equality, social inclusion, protection, accountability, and safeguarding considerations into M&E systems is preferred.
• Fluency in written and spoken English is required; spoken Swahili and French are an advantage.
• Competence in Microsoft Office packages, including Word, Excel, PowerPoint, Outlook, and Teams, is required.

• Bachelor’s degree in Monitoring and Evaluation, Statistics, Social Sciences, Development Studies, International Development, Economics, or a related field is required.
• Professional training and certification in monitoring and evaluation, data analysis, project management, research methods, or humanitarian/development programming is an advantage.
• Master’s degree in a related field is preferred.
• Minimum of six years of continuous relevant professional experience in monitoring, evaluation, accountability, learning, research, data management, program quality, or related program support roles.
• At least three years of experience supporting M&E activities in humanitarian, development, refugee assistance, protection, community development, governance, education, or related programs.
• A minimum of one year direct supervisory experience in M&E is required
• Experience developing or supporting monitoring plans, data collection tools, indicator tracking systems, dashboards, and donor reports.
• Experience collecting, cleaning, analysing, and presenting quantitative and qualitative data for program decision-making.
• Experience supporting evaluations, assessments, baseline studies, data quality assessments, or learning reviews is required.
• Experience supporting projects funded by the U.S. Government, FCDO, the EU, UN agencies, foundations, or other bilateral and multilateral donors is preferred.