About Harley’s Limited

Harley’s Limited is a leading healthcare and wellbeing solutions provider in East Africa, committed to improving lives through high-quality products and trusted services. With decades of expertise in the distribution and marketing of pharmaceuticals, consumer health, and medical solutions, Harley’s positions itself as a partner of choice across the region.

Our portfolio spans pharmaceuticals, consumer health, animal health, as well as medical and laboratory equipment and consumables, serving hospitals, pharmacies, and healthcare professionals across Kenya, Uganda, and beyond.

Position: Key Accounts Executive - Commercial (Nairobi, Kenya)

Harley’s Limited is seeking to fill the position of Key Accounts Executive within the Commercial business unit. The ideal candidate should have a minimum of 5 years of experience in pharmaceutical sales and marketing, with at least 2 years of experience in managing institutional accounts. The role requires a highly motivated and results-oriented professional who will report directly to the National Key Accounts Manager.

In this role, the incumbent will be responsible for ensuring the profitable development of assigned brands and any other brands that may be entrusted to them at both the marketing and operational levels. This position is accountable for building and sustaining brand equity, as well as leading the development and execution of marketing strategies.

WHY JOIN US

Impactful Work: Join a vibrant work environment which promotes innovation, collaboration and professional growth. Transparent

Leadership: Experience a leadership team that is accessible, transparent and values employee feedback.

Growth Opportunities: Elevate your career with unparalleled opportunities for professional growth, directly contributing to the evolution of the company.

KEY RESPONSIBILITIES

Marketing: Analyse tenders to understand requirements and use insights to benefit the company. Develop and align buying processes for each account. Map therapeutic needs of key accounts to identify gaps and opportunities. Lead communication with institutions during currency fluctuations to manage price adjustments while retaining clients. Collect and report key sales data to support decision-making.

Market Monitoring: Conduct market research to determine market requirements for existing and future products. Track and evaluate competitors’ marketing activities. Analyse the market trends, product performance and oversee the launch of new products.

Customer Relationship and Management: Stay informed about new trends in Marketing and Communication as well as maintain strong customer service relationships.

Service Excellence: Attend to specific needs of internal and external customers as well as third parties and ensure requests are addressed promptly and in line with service standards. Ensure service levels meet expectations and report any issues affecting performance to management. Collaborate with management on service excellence initiatives.

Compliance: Ensure adherence to all relevant company policies, procedures and governance frameworks.

Reporting: Maintain accurate records of service and maintenance activities using the appropriate systems and provide timely reports as required.

Adaptability and General Support: Demonstrate initiative, resilience and a proactive mindset. Embrace change and support additional responsibilities in finance or accounting as may be assigned by management in line with evolving business needs.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Science-related course.
• Minimum of 5 years of experience in pharmaceuticals sales and marketing, with at least 2 years in institutions or key accounts.
• Solid knowledge of key institutions within the sector.
• Proven experience in marketing functions, with strong analytical reporting, presentation and business review skills.
• Excellent written and verbal communication skills, with the ability to engage stakeholders professionally and resolve issues collaboratively.
• High level of integrity, discretion with customers’ data, and the ability to manage competing priorities while maintaining accuracy and meeting deadlines in a fast-paced environment.

Equal Opportunity Statement

Harley’s Limited is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences.

Please note that only shortlisted candidates who best meet the requirements will be contacted for interviews.

• Analyse tenders to understand requirements and use insights to benefit the company.
• Develop and align buying processes for each account.
• Map therapeutic needs of key accounts to identify gaps and opportunities.
• Lead communication with institutions during currency fluctuations to manage price adjustments while retaining clients.
• Collect and report key sales data to support decision-making.
• Conduct market research to determine market requirements for existing and future products.
• Track and evaluate competitors’ marketing activities.
• Analyse the market trends, product performance and oversee the launch of new products.
• Stay informed about new trends in Marketing and Communication as well as maintain strong customer service relationships.
• Attend to specific needs of internal and external customers as well as third parties and ensure requests are addressed promptly and in line with service standards.
• Ensure service levels meet expectations and report any issues affecting performance to management.
• Collaborate with management on service excellence initiatives.
• Ensure adherence to all relevant company policies, procedures and governance frameworks.
• Maintain accurate records of service and maintenance activities using the appropriate systems and provide timely reports as required.
• Demonstrate initiative, resilience and a proactive mindset.
• Embrace change and support additional responsibilities in finance or accounting as may be assigned by management in line with evolving business needs.

• Strong analytical reporting, presentation and business review skills.
• Excellent written and verbal communication skills.
• Ability to engage stakeholders professionally and resolve issues collaboratively.
• High level of integrity and discretion with customers’ data.
• Ability to manage competing priorities while maintaining accuracy and meeting deadlines in a fast-paced environment.

• Bachelor’s Degree in Science-related course.
• Minimum of 5 years of experience in pharmaceuticals sales and marketing, with at least 2 years in institutions or key accounts.
• Solid knowledge of key institutions within the sector.
• Proven experience in marketing functions.