Onfon Mobile was established in 2022 as a subsidiary of Onfon Group with a bold vision: to spearhead the supply of affordable smartphones across Africa. Starting from our headquarters in Nairobi, Kenya, we've rapidly expanded our footprint to serve the diverse needs of the African continent. Our strategic presence includes branches in Kampala (Uganda) and...

KEY RESPONSIBILITIES

• Resolve escalated technical incidents across applications, integrations and infrastructure.
• Conduct root cause analysis and coordinate permanent fixes.
• Perform production diagnostics using logs, databases and monitoring tools.
• Develop and maintain technical runbooks.
• Provide technical training and participate in the 24/7 P1 on-call rotation.

QUALIFICATIONS & EXPERIENCE

• At least 5 years' experience in technical support or engineering.
• Strong knowledge of Linux, SQL, APIs and networking.
• Understanding of cloud technologies.
• Experience with telecommunications or fintech systems.

• Resolve escalated technical incidents across applications, integrations and infrastructure.
• Conduct root cause analysis and coordinate permanent fixes.
• Perform production diagnostics using logs, databases and monitoring tools.
• Develop and maintain technical runbooks.
• Provide technical training and participate in the 24/7 P1 on-call rotation.

• Linux
• SQL
• APIs
• networking
• cloud technologies
• telecommunications systems
• fintech systems

• BA/BSc/HND
• At least 5 years' experience in technical support or engineering.
• Strong knowledge of Linux, SQL, APIs and networking.
• Understanding of cloud technologies.
• Experience with telecommunications or fintech systems.