Brief Description        

Drive Kenya Airways’ Customer Retention Strategy and manage the Company’s acquisition of Customers through an effective Loyalty program and team. Create Brand stickness, increase Customer lifetime value and reduce Churn rate of KQ customers  

Principal Accountabilities (KEY Performance areas): 

Area Accountability (Responsibility)

• Loyalty Customer Conversion & Retention Develop and execute Customer retention and Conversion strategy to increase customer base. 
• Develop a compelling strategy to increase CLV and “brand stickiness” to the KQ brand and products. 
• Revenue generation Design and manage ancillary revenue products and services to drive revenue generation and profits. 
• Partners management Develop the partnership framework and manage the relationship with Partners within and outside of Skyteam as well as non-airline partnerships. 
• Marketing and Advertising Formulate Market strategies to drive internal and external consumer awareness, consideration and conversions to the KQ Loyalty program Budget Control Prepare and manage Loyalty programs Revenue and Cost budgets and liaise with Finance on billings and the Financial management of the Program. 
• People management Recruit, develop, Coach, mentor and retain staff.
• Reporting Prepare business development and product plans as well as periodic reports on business performance.

Job Requirements        

Qualification 

• (Minimum) Business Degree or related field 

Additional Qualifications 

• Marketing certification Customer Loyalty certification is an advantage An understanding of the Airline industry is an advantage. 
• Years of Experience (Minimum) 7 years in a related managerial role

Brief Description        

The role has the responsibility to:

• Design, configure, implement, support, and maintain enterprise databases.
• Implement and monitor database controls to ensure information integrity.

Detailed Description        

• Installing database management systems using best practice. 
• Ensure compliance with license agreements and maintain upgrades and critical patches. 
• Remediate audit findings. 
• Control access permissions and privileges on databases.
• Monitoring and managing the high availability components and the underlying infrastructure for mission-critical databases. 
• Performs database optimization and performance monitoring. 
• Define and ensure integrity of the backups and restore processes in accordance with the disaster recovery policy.
• Carry out capacity planning for the enterprise databases.
• Manage the external (S/W & H/W) suppliers to ensure they meet their SLA ‘s. 
• Ensure standardization and documentation of databases, standard operating procedures, support techniques, and adherence to defined IT service management processes to ensure availability and reliability. 
• Implement, document, and maintain database security configurations to ensure database security and integrity. 
• Recommend & Implement value adding improvement, monitoring, and automation tools to improve productivity and lower costs.
• Provide technical expertise and direct support for the planning, coordination, and implementation of software projects to get the projects delivered in time and within budget. 
• Manage database incidents and requests with the agreed service levels 

Job Requirements        

Knowledge and Experience Qualification (Minimum)

• Bachelor’s Degree in IT or related field. Additional Qualifications 
• Good Database administration knowledge and skills 
• Good Unix/Linux administration knowledge and skills and/or Microsoft Certified System Engineer 
• Certification in database administration 
• Networking skills 
• Basic hardware knowledge 

Years of Experience (Minimum) 

• Four years of experience in database administration