Job Purpose

The Product Lead will be responsible for the day-to-day activities and projects regarding product testing, launch, and product research. 

Key Accountabilities

• Lead end-to-end product testing processes which involve, but are not limited to, planning, execution, evaluation, and reporting on test products.  
• Lead product launch preparations and handle internal communications to all relevant departments in relation to new product launches 
• Lead investigation, initial problem resolution, and final escalation of issues from the field impacting products in the market 
• Monitor new product performance in the market and handle product performance reporting 
• Responsible for the preparation of all training materials relating to, but not limited to, new products, process improvements, and tech developments within the organization 
• Responsible for training trainers on all new products, processes, and tech developments within the organization 
• Work hand in hand with the Product Development team to conduct initial/ pilot field testing of potential products, processes, systems, and tech 
• Participate in product, customer, and sales agents’ surveys as needed 
• Under the guidance of the Senior Manager- Market Development, conduct comprehensive market research to guide internal strategic product-related decisions 
• Any other duties assigned 

Experience:

• 3+ years of experience in working in market and product development, market research, project management, or a related commercial function 

Education

• Bachelor’s Degree in any business-related field; specific experience in Market Research, Product Development is an added advantage.  

Skills and Competencies

• Strong project management, multitasking, and decision-making skills 
• Strong writing and reporting skills 
• Good working knowledge of MS Office packages such as MS PowerPoint, MS Word, and MS Excel. 
• Strong interpersonal skills to work with multiple internal stakeholders and short timelines. 
• Agility - able to work in a fast-moving environment with frequent change and a sense of urgency. 
• High integrity and openness combined with a commitment to good governance. 
• Willingness to work long hours as may be required from time to time. 
• Work well in teams, and have strong critical thinking & analytical ability. 
• Ability to work independently as well as in larger teams 

Job Purpose

The Research Analyst will use M-KOPA’s internal data resources and external customer data to uncover and share insights and inform business decisions throughout the company. The Analyst combines technical skills, creativity, and business acumen to improve the understanding of our customers, the market, and the company, deliver on operational data processes, and increase transparency and accountability. Analytical findings and actionable recommendations are communicated clearly and concisely to the business, with follow-on support to ensure the proper measurement and evaluation. 

Key Accountabilities

• Proactively identify opportunities where analysis can drive valuable business and departmental results  
• Collect user requirements on key analytic/reporting needs for key departmental data needs
• Clean, interpret, analyze data, and build models using various statistical techniques  
• Under the guidance of the Senior Manager- Market Development, conduct comprehensive market research to guide internal strategic product and pricing-related decisions 
• Monitor new product performance in the market and handle product performance reporting 
• Design user-friendly, clear, and impactful presentations of analytic findings  
• Improve and streamline technical and business processes  
• Work within the department to ensure we are enabling data-driven decision-making on the most important business questions  
• Lead product, customer, and sales agents’ surveys as needed 
• Any other duties assigned 

Experience

• 3+ years in data analytics roles, including strong experience doing analysis using excel and querying using SQL
• Strong field research experience as a lead added advantage

Education

• BSc in Statistics, Mathematics, Data Mining, Computer Science, Economics, or related fields preferred but not required.

Skills and Competencies

• Strong project management, multitasking, and decision-making skills 
• Strong writing and reporting skills 
• Good working knowledge of MS Office packages such as MS PowerPoint, MS Word, and MS Excel. 
• Strong interpersonal skills to work with multiple internal stakeholders and short timelines. 
• Excellent communication skills, discussing and describing data-related analysis, and ability to work across functions and geographies  
• Agility –  able to work in a fast-moving environment with frequent change and a sense of urgency. 
• High integrity and openness combined with a commitment to good governance. 
• Willingness to work long hours as may be required from time to time. 
• Work well in teams, and have strong critical thinking & analytical ability. 
• Ability to work independently as well as in larger teams 
• Experience and a high capacity for managing multiple problems and assignments at the same time and delivering high-quality outputs