Detailed Description

Reporting to the Big Data & CVM Tech Delivery Lead, the position holder will be responsible for providing leadership for support and maintenance of the CVM platform and ecosystem. This role will be responsible for monitoring the CVM ecosystem to ensure availability.

Key Accountabilities:

• Act as single point of contact for all operational issues. Provide 1st and 2nd level support for the CVM platforms.
• Resolution of Incidents, providing RCA and recommendations to improve SLA.
• Responsible for ensuring availability of CVM Platform.
• Responsible for ensuring reliable integrations with CVM.
• Responsible for ensuring quality of KPIs in the CVM data Mart.
• Prepare SIT test cases based on the campaign design requirements.
• Setup of operational procedures to support live operations.
• Improve operations by conducting systems analysis; recommending changes in policies and procedures.
• Lead implementation of the Business Continuity Plan & testing.
• Development of reports for performance monitoring. Measurement of MTTR, Incidents, RCAs.
• Ensuring BCP (Business Continuity Plans) are in place and regularly evaluated.
• Evaluation of deployed solutions to ensure that they meet performance standards.

Job Qualifications:

• BS or MS in computer science or equivalent practical experience.
• At least 2-3 years of coding experience.
• Experience in at least 1 programming language - Java, C#, Python, Spring Boot.
• Experience with SQL databases, such as Oracle, MySQL, Postgres.
• Knowledge of cloud technologies - AWS, GCP, Azure.

Detailed Description

Reporting to the Big Data & CVM Tech Delivery Lead, the position holder will be required to design, build, and support the CVM platform. This role will be responsible for technical delivery CVM platforms which drive customer engagement.

Key Accountabilities:

• Build capabilities of CVM Platform through Systems integration and development.
• Configure integration with external API through REST, SOAP, Kafka.
• Develop CVM data mart. Build ETL jobs to extract and load data into CVM Data mart.
• Develop analytics around CVM Campaigns.
• Conduct architectural reviews of CVM ecosystem and ensure that design is best in class.
• Conduct business analysis to define user requirements for CVM campaigns and translate them into a technical solution.
• Prepare SIT test cases based on the campaign design requirements.
• Collaboration with colleagues to implement technical designs.
• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle.
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions.
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Improve operations by conducting systems analysis; recommending changes in policies and procedures.
• Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protect operations by keeping information confidential.
• Provide information by collecting, analyzing and summarizing development and service issues.
• Accomplish engineering and organization mission by completing related results as needed.

Job Qualifications:

• BS or MS in computer science or equivalent practical experience.
• At least 2-3 years of coding experience.
• Experience in at least 1 programming language - Java, C#, Python, Spring Boot.
• Experience with SQL databases, such as Oracle, MySQL, Postgres.
• Knowledge of cloud technologies - AWS, GCP, Azure.