Background

Crown Beachfront Vipingo (BFV) is a new luxury beach resort located along the scenic Vipingo coastline, offering world-class hospitality experiences, exceptional dining, wellness, recreation, and conference facilities.

As the resort prepares for its grand opening, suitably qualified, experienced, and highly motivated individuals are invited to join the dynamic team in the following positions.

Job Purpose

To clean, press, fold and distribute guest laundry, staff uniforms and hotel linen while ensuring high standards of cleanliness, quality and timely service.

Key Duties and Responsibilities

• Sort linen, uniforms and guest laundry according to fabric type and washing requirements.
• Operate washing, drying, ironing and folding equipment safely and efficiently.
• Inspect linen and garments for stains, damage and cleanliness before and after laundering.
• Fold, package and distribute clean laundry to designated departments.
• Handle guest laundry in accordance with established service standards.
• Maintain cleanliness and organization of the laundry area.
• Report faulty laundry equipment to the Laundry Supervisor.
• Monitor laundry supplies and report shortages.
• Follow health, safety and infection prevention procedures.
• Handle laundry items with care to minimize damage and loss.
• Perform any other duties as may be assigned by the Laundry Supervisor.

Key Performance Indicators (KPIs)

• Laundry turnaround time.
• Quality of laundered items.
• Number of damaged or lost items.
• Compliance with laundry procedures.
• Productivity levels.
• Cleanliness of the laundry area.
• Proper use of laundry equipment.
• Guest satisfaction with laundry services.

Education, Skills and Experience

Must have:

• Certificate in Housekeeping & Laundry Operations or a related field from a recognized institution. Diploma will be an added advantage.
• Minimum of two (2) years' relevant experience in laundry operations, preferably in the hospitality industry.
• Knowledge of fabric care, stain removal and commercial laundry equipment.

• Sort linen, uniforms and guest laundry according to fabric type and washing requirements.
• Operate washing, drying, ironing and folding equipment safely and efficiently.
• Inspect linen and garments for stains, damage and cleanliness before and after laundering.
• Fold, package and distribute clean laundry to designated departments.
• Handle guest laundry in accordance with established service standards.
• Maintain cleanliness and organization of the laundry area.
• Report faulty laundry equipment to the Laundry Supervisor.
• Monitor laundry supplies and report shortages.
• Follow health, safety and infection prevention procedures.
• Handle laundry items with care to minimize damage and loss.
• Perform any other duties as may be assigned by the Laundry Supervisor.

• Knowledge of fabric care
• Stain removal
• Commercial laundry equipment operation

• Certificate in Housekeeping & Laundry Operations or a related field from a recognized institution. Diploma will be an added advantage.