Company Overview

JamboBet Kenya is a Kenyan sports betting platform.

Job Purpose Statement

Under the supervision of the Regional Sales Executive, the Senior Sales Agent is responsible for overseeing station sales operations (ATO/CTO), providing comprehensive operational support to Business Partners (travel agents and corporate clients) and high value customers within the assigned station. The role ensures the timely resolution of Business Partner and frontline operational issues, facilitates effective communication between station teams and Head Office, and supports local sales initiatives to enhance partner satisfaction and station performance. The Senior Sales Agent also supports initiatives aimed at customer acquisition, retention and overall station sales performance.

Key Responsibilities

• Drive station sales performance by proactively selling tickets, ancillary, and other products ensuring daily, weekly, and monthly sales targets are met or exceeded.
• Oversee the daily operations of the station’s sales outlets (ATO/CTO), ensuring smooth functioning, compliance, customer satisfaction, and business continuity.
• Act as the primary escalation and support point for Sales and Ticketing Agents, Business Partners (travel agents and corporates), and high value customers, resolving booking, ticketing, system, customer service, and operational issues in coordination with relevant teams (Sales, IS, Finance, Revenue Management).
• Provide operational support to Business Partners by assisting with bookings, ticketing, policies, system guidance, and addressing day-to-day operational concerns to ensure timely follow-up and resolution.
• Support frontline teams by handling complex bookings, reissues, refunds, disruption cases, ancillary sales, and other customer-service matters that require advanced knowledge.
• Manage CTO/ATO manpower, including preparation of staff rosters, ensuring adequate staffing levels, efficient shift assignments, and uninterrupted service delivery.
• Supervise daily revenue and operational activities, including sales reporting, queue management, cash-handling compliance, ticketing accuracy, and error resolution.
• Maintain strong and proactive relationships with Business Partners and corporate clients through regular visits, provision of system support, product updates, feedback collection, and partner education on Jambojet products and policies.
• Drive and support station-level sales initiatives, marketing activations, and customer-engagement activities aimed at increasing revenue, enhancing brand visibility, and improving customer satisfaction.
• Coordinate commercial and operational communication between station teams and the Key sales executive or Station Supervisor, ensuring alignment, timely reporting, and execution of sales and service priorities.
• Ensure full compliance with company policies, operational standards, safety guidelines, and service-level procedures across ATO/CTO and station sales activities.
• Prepare and maintain accurate documentation and reports, including partner interactions, operational logs, escalations, ticketing error trackers, follow-up records, and manpower updates.
• Participate in and support special projects, new system implementations, process improvements, and initiatives aimed at enhancing station efficiency and customer experience.

Qualifications

• Education: A minimum of a Degree in Business Administration, Travel and Tourism, or Marketing, or a related field from a recognized institution.
• Experience: At least 2 years’ experience in sales or helpdesk support, preferably in the Aviation, Travel & Hospitality industry.
• Certifications: Relevant industry certifications. Membership in professional bodies is an added advantage.

• Drive station sales performance by proactively selling tickets, ancillary, and other products ensuring daily, weekly, and monthly sales targets are met or exceeded.
• Oversee the daily operations of the station’s sales outlets (ATO/CTO), ensuring smooth functioning, compliance, customer satisfaction, and business continuity.
• Act as the primary escalation and support point for Sales and Ticketing Agents, Business Partners (travel agents and corporates), and high value customers, resolving booking, ticketing, system, customer service, and operational issues in coordination with relevant teams (Sales, IS, Finance, Revenue Management).
• Provide operational support to Business Partners by assisting with bookings, ticketing, policies, system guidance, and addressing day-to-day operational concerns to ensure timely follow-up and resolution.
• Support frontline teams by handling complex bookings, reissues, refunds, disruption cases, ancillary sales, and other customer-service matters that require advanced knowledge.
• Manage CTO/ATO manpower, including preparation of staff rosters, ensuring adequate staffing levels, efficient shift assignments, and uninterrupted service delivery.
• Supervise daily revenue and operational activities, including sales reporting, queue management, cash-handling compliance, ticketing accuracy, and error resolution.
• Maintain strong and proactive relationships with Business Partners and corporate clients through regular visits, provision of system support, product updates, feedback collection, and partner education on Jambojet products and policies.
• Drive and support station-level sales initiatives, marketing activations, and customer-engagement activities aimed at increasing revenue, enhancing brand visibility, and improving customer satisfaction.
• Coordinate commercial and operational communication between station teams and the Key sales executive or Station Supervisor, ensuring alignment, timely reporting, and execution of sales and service priorities.
• Ensure full compliance with company policies, operational standards, safety guidelines, and service-level procedures across ATO/CTO and station sales activities.
• Prepare and maintain accurate documentation and reports, including partner interactions, operational logs, escalations, ticketing error trackers, follow-up records, and manpower updates.
• Participate in and support special projects, new system implementations, process improvements, and initiatives aimed at enhancing station efficiency and customer experience.

• Education: A minimum of a Degree in Business Administration, Travel and Tourism, or Marketing, or a related field from a recognized institution.
• Experience: At least 2 years’ experience in sales or helpdesk support, preferably in the Aviation, Travel & Hospitality industry.
• Certifications: Relevant industry certifications. Membership in professional bodies is an added advantage.