About the Company

GTC Kenya is a premier integrated development in Westlands, Nairobi, offering luxury residential apartments, Grade-A offices, and premium retail spaces. We are committed to delivering world-class living and investment opportunities supported by exceptional service and global standards.

About the Role

The Leasing Receptionist serves as the first point of contact for clients, tenants, and visitors. This role supports the leasing team by handling front-desk operations, managing inquiries, coordinating viewings, and maintaining accurate records. The ideal candidate is organized, customer-focused, and able to multitask in a fast-paced property management environment.

Responsibilities

• Greet and assist walk-in clients, prospects, and visitors in a professional manner
• Respond to phone calls, emails, and online inquiries regarding available units and leasing procedures
• Provide accurate information about properties and leasing requirements
• Handle customer concerns and escalate issues to the Leasing Manager when necessary
• Collect and review tenant applicant documents before submission to the leasing team
• Maintain up-to-date records of vacant units, inquiries, and viewing schedules
• Manage incoming and outgoing mail, deliveries, and office supplies
• Prepare basic reports such as inquiry logs, viewing schedules, and weekly activity summaries
• Support office administrative tasks as assigned

Preferred Skills & Experience

• Degree or Diploma in Business Administration, Customer Service, Real Estate, or related field
• Minimum of 1-2 years of experience in reception, customer service, or administrative roles (experience in real estate or property management is an added advantage)
• Excellent communication and interpersonal skills
• Strong organization and time-management abilities
• Proficiency in MS Office (Word, Excel, Outlook) and basic CRM or property management software
• Professional appearance and courteous demeanor
• Recent passport photo required on CV

Key Performance Indicators (KPIs)

• Client satisfaction ratings and feedback
• Response time to inquiries and calls
• Accuracy of records and documentation
• Number of viewings coordinated successfully
• Quality of customer service delivery

Core Competencies

• Customer-Focused Approach: Demonstrated ability to provide exceptional customer service and create positive first impressions with clients, tenants, and visitors.
• Attention to Detail: Meticulous in maintaining accurate records, reviewing documents, and managing schedules to ensure smooth leasing operations.
• Multitasking Ability: Capable of handling multiple responsibilities simultaneously in a fast-paced property management environment while maintaining quality service.
• Team Player: Works collaboratively with the leasing team and other departments to support overall organizational goals.
• Problem-Solving Skills: Ability to identify issues, handle customer concerns effectively, and escalate matters appropriately when needed.
• High Level of Integrity and Confidentiality: Maintains confidentiality of sensitive information and demonstrates trustworthiness in all professional interactions.

Why Join Us

• Join a prestigious integrated development in prime Westlands location
• Work in a professional and supportive team environment
• Gain valuable experience in luxury real estate and property management
• Competitive compensation and benefits package
• Opportunity for career growth within the organization
• Be part of a company committed to world-class service standards

We are an equal opportunity employer and welcome all qualified candidates to apply.

• Greet and assist walk-in clients, prospects, and visitors in a professional manner
• Respond to phone calls, emails, and online inquiries regarding available units and leasing procedures
• Provide accurate information about properties and leasing requirements
• Handle customer concerns and escalate issues to the Leasing Manager when necessary
• Collect and review tenant applicant documents before submission to the leasing team
• Maintain up-to-date records of vacant units, inquiries, and viewing schedules
• Manage incoming and outgoing mail, deliveries, and office supplies
• Prepare basic reports such as inquiry logs, viewing schedules, and weekly activity summaries
• Support office administrative tasks as assigned

• Excellent communication and interpersonal skills
• Strong organization and time-management abilities
• Proficiency in MS Office (Word, Excel, Outlook) and basic CRM or property management software
• Professional appearance and courteous demeanor

• Degree or Diploma in Business Administration, Customer Service, Real Estate, or related field
• Minimum of 1-2 years of experience in reception, customer service, or administrative roles (experience in real estate or property management is an added advantage)