About the Institution

Kenya Safari Lodges & Hotels Ltd (KSLH) is a public entity and owns and operates three properties, namely Mombasa Beach Hotel, Mombasa, Voi Safari Lodge, Tsavo East and Ngulia Safari Lodge, Tsavo West.

Voi Safari Lodge is a premier property located within Tsavo East National Park offering world-class safari experiences driven by innovation, excellence and sustainability. The company is currently undergoing a major transformation aimed at repositioning itself as a leading brand in Kenya’s hospitality and tourism sector. To steer this change and drive growth, KSLH is seeking to recruit a dynamic, visionary, and results-driven Lodge Manager.

Key Duties & Responsibilities

• Developing and executing operational strategies for hospitality service delivery;
• Leading the development and enforcement of service delivery standards and SOPs.
• Managing performance of hospitality units across all locations.
• Driving innovation in guest experience, digital hospitality tools and sustainability practices;
• Budgeting and resource planning for hospitality services.
• Coordinating capacity building and succession planning for hospitality teams.
• Leading the implementation of institutional customer service strategies.
• Monitoring KPIs and preparing quarterly and annual performance reports; and
• Advising senior management on trends, risks, and investment needs in hospitality services.

Job Requirements

• Master’s Degree from any of the following disciplines: Hotel and Hospitality Management: Event Management, Catering/Accommodation Management, Institutional Management, Hotel and Restaurant Management, Food and Beverage Production/Management and Service; Food and Beverage Management; Business Administration; Strategic Management or a related qualification from a recognized institution a recognized institution;
• Bachelor’s degree in any of the following disciplines: Hotel and Hospitality Management: Event Management, Catering/Accommodation Management, Institutional Management, Hotel and Restaurant Management; or a related qualification from a recognized institution.
• Fifteen (15) years relevant work experience three (3) of which should have been in a grade of Assistant Manager Hospitality Services or in A comparable position.
• Membership to a relevant professional body and in good standing where applicable;
• A valid practicing certificate where applicable;
• Certificate in leadership from a recognized Institution lasting not less than four (4) weeks;
• Proficiency in computer applications; and
• Shown merit and ability as reflected in work performance results.

The successful candidate will be:

• Appointed on a 3-year contract renewable subject to performance.
• Required to submit clearance and compliance certificates from the following bodies after acceptance of the offer;
  • DCI (Directorate of Criminal Investigations)
  • HELB (Higher Education Loans Board)
  • EACC (Ethics and Anti-Corruption Commission)
  • KRA (Kenya Revenue Authority)
  • CRB (Credit Reference Bureau)

• Developing and executing operational strategies for hospitality service delivery;
• Leading the development and enforcement of service delivery standards and SOPs.
• Managing performance of hospitality units across all locations.
• Driving innovation in guest experience, digital hospitality tools and sustainability practices;
• Budgeting and resource planning for hospitality services.
• Coordinating capacity building and succession planning for hospitality teams.
• Leading the implementation of institutional customer service strategies.
• Monitoring KPIs and preparing quarterly and annual performance reports; and
• Advising senior management on trends, risks, and investment needs in hospitality services.

• Proficiency in computer applications

• Master’s Degree from any of the following disciplines: Hotel and Hospitality Management: Event Management, Catering/Accommodation Management, Institutional Management, Hotel and Restaurant Management, Food and Beverage Production/Management and Service; Food and Beverage Management; Business Administration; Strategic Management or a related qualification from a recognized institution a recognized institution;
• Bachelor’s degree in any of the following disciplines: Hotel and Hospitality Management: Event Management, Catering/Accommodation Management, Institutional Management, Hotel and Restaurant Management; or a related qualification from a recognized institution.
• Fifteen (15) years relevant work experience three (3) of which should have been in a grade of Assistant Manager Hospitality Services or in A comparable position.
• Membership to a relevant professional body and in good standing where applicable;
• A valid practicing certificate where applicable;
• Certificate in leadership from a recognized Institution lasting not less than four (4) weeks;
• Proficiency in computer applications; and
• Shown merit and ability as reflected in work performance results.