Background information about the job or company (e.g., role context, company overview)

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.

We have more than 6 years’ experience providing fin...

Responsibilities or duties

• Handling logbook transfer task.
• Calling the clients to transfer/discharge the logbooks and collect the logbooks at the branches.
• Submit retrieval request through the task, retrieve the logbooks from the store.
• Ensure all the transferred logbooks are dispatched to the branches for collections by the clients.
• Ensure all the dispatched logbooks are uploaded on the app by the branches and the respective clients are contacted to pick the logbooks.
• Ensure branches use the app to give away the logbooks and the clients accept the transfer process.
• Ensure all walk-in clients are served on time.
• Handle complaints for walk in customers related to logbooks and escalate to the relevant department if no solution.
• Retrieve the logbooks for walk-in customers.
• Ensure client’s sign the logbook collection form and accept transfer before handing over the logbook.

Qualifications or requirements (e.g., education, skills)

• Diploma/Degree in Business Administration, or related field.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Excellent computer skills.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.

• Handling logbook transfer task.
• Calling the clients to transfer/discharge the logbooks and collect the logbooks at the branches.
• Submit retrieval request through the task, retrieve the logbooks from the store.
• Ensure all the transferred logbooks are dispatched to the branches for collections by the clients.
• Ensure all the dispatched logbooks are uploaded on the app by the branches and the respective clients are contacted to pick the logbooks.
• Ensure branches use the app to give away the logbooks and the clients accept the transfer process.
• Ensure all walk-in clients are served on time.
• Handle complaints for walk in customers related to logbooks and escalate to the relevant department if no solution.
• Retrieve the logbooks for walk-in customers.
• Ensure client’s sign the logbook collection form and accept transfer before handing over the logbook.

• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Excellent computer skills.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.

• Diploma/Degree in Business Administration, or related field.
• Relevant experience.
• Strong desire to learn along with professional drive.