Background

PHOENIX CAPITAL LTD is a micro finance company based in Kenya with branches in the CBD, Kilimani, Utawala and BuruBuru.

Role Description

The Logbook Loan Officer is a full-time, on-site role based in Nairobi County, Kenya. This role is responsible for originating logbook loan applications, assessing client eligibility, and guiding customers through the loan process from initial inquiry to disbursement.

Daily Activities

Daily activities include conducting client interviews, verifying documentation, performing preliminary underwriting checks, and ensuring compliance with internal policies and regulatory requirements.

The Logbook Loan Officer will maintain accurate records, follow up on pending applications, support loan recovery efforts, and provide professional customer service to build long-term relationships. The role also involves working closely with branch teams to achieve sales targets, manage risk, and promote Phoenix Capital Limited’s financial products in a clear and ethical manner.

Qualifications

Demonstrated experience in loan officer roles, particularly in vehicle or logbook lending, with a strong understanding of loan products and credit processes.

Solid knowledge of finance and basic accounting principles to assess affordability, analyze client financial information, and support sound lending decisions.

Practical exposure to underwriting and risk assessment, including evaluating collateral, reviewing documentation, and ensuring adherence to lending policies.

Strong customer service skills, with the ability to communicate clearly, handle inquiries professionally, and build trust with a diverse client base.

Experience in loan origination, including lead generation, application processing, and coordination with internal teams for approval and disbursement.

Excellent interpersonal and communication skills, both written and verbal, with attention to detail and strong organizational abilities.

Proficiency in basic computer applications and familiarity with loan management systems or CRM tools.

Diploma or degree in Finance, Business, Economics, or a related field; relevant certifications in credit management or microfinance are an added advantage.

Ability to work on-site in Nairobi County, meet targets under minimal supervision, and uphold high ethical and compliance standards.

• Originating logbook loan applications
• Assessing client eligibility
• Guiding customers through the loan process from initial inquiry to disbursement
• Conducting client interviews
• Verifying documentation
• Performing preliminary underwriting checks
• Ensuring compliance with internal policies and regulatory requirements
• Maintaining accurate records
• Following up on pending applications
• Supporting loan recovery efforts
• Providing professional customer service to build long-term relationships
• Working closely with branch teams to achieve sales targets
• Managing risk
• Promoting Phoenix Capital Limited’s financial products in a clear and ethical manner

• Loan origination
• Client assessment
• Loan processing
• Client interviews
• Documentation verification
• Underwriting
• Risk assessment
• Customer service
• Record keeping
• Loan recovery support
• Sales target achievement
• Risk management
• Financial product promotion
• Interpersonal skills
• Communication skills (written and verbal)
• Attention to detail
• Organizational abilities
• Basic computer applications proficiency
• Loan management systems or CRM tools familiarity

• Demonstrated experience in loan officer roles, particularly in vehicle or logbook lending
• Strong understanding of loan products and credit processes
• Solid knowledge of finance and basic accounting principles
• Practical exposure to underwriting and risk assessment
• Strong customer service skills
• Experience in loan origination
• Excellent interpersonal and communication skills
• Proficiency in basic computer applications
• Familiarity with loan management systems or CRM tools
• Diploma or degree in Finance, Business, Economics, or a related field
• Relevant certifications in credit management or microfinance are an added advantage
• Ability to work on-site in Nairobi County
• Ability to meet targets under minimal supervision
• Ability to uphold high ethical and compliance standards