Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and Kenwood. The company quickly expanded its operati...

Job Purpose

To support the implementation, enhancement, and optimization of Microsoft Dynamics 365 Finance & Operations, ensuring alignment with business objectives, improving financial and operational processes, and enabling data-driven decision-making through effective system management and stakeholder collaboration.

Job Responsibility and Accountability

• Provide day-to-day functional support: resolve user queries, manage configuration changes, triage Allectec support tickets.
• Support in UAT execution, cutover preparation, and post-go-live hypercare.
• Configure D365 F&O modules for business process changes, new user setup, and periodic maintenance.
• Administer D365 F&O user access, security roles, and system settings.
• Act as first point of contact for Finance and Supply Chain users on D365 F&O queries.
• Deliver D365 F&O end-user training as the primary functional trainer; develop module-specific scenario guides and job aids for Finance and SCM users.
• Assess, document, and manage change requests from business units; escalate to Allectec where development is required.
• Manage day-to-day Allectec support tickets; monitor resolution against SLA commitments.
• Attend monthly Allectec programme review meetings.
• Maintain the change request log and open issues register for the Allectec AMC
• Actively support the technical setup, configuration, testing, and go-live of all active transformation programs, including D365 F&O, Microsoft Modern Workplace (M365), D365 CRM, D365 HRMS, Power BI, and the Retail E-Commerce and B2B platforms — contributing within the scope of this role.
• Provide hands-on user support during UAT, go-live, and the post-go-live hyper care period for each platform; ensure issues raised by users are triaged and resolved or escalated promptly.
• Contribute to the development and delivery of end-user training materials and sessions for all platforms relevant to this role
• Maintain readiness documentation and personal runbooks for all transformation platforms within scope; update the ICT Knowledge Repository within five working days of any configuration or process change.
• Participate in project working groups, testing cycles, and go-live events as directed by the Head of ICT; raise risks and issues proactively through the programme governance process.
• Any other duties assigned by the supervisor.

Qualification

• Bachelor's degree in Finance, Business Information Systems, or a related field.
• Microsoft Certified: D365 Finance Functional Consultant Associate (MB-310) — to be achieved within 12 months.
• Minimum 3 years in ERP functional support or consulting — demonstrable D365 F&O, Dynamics AX, or Business Central experience.
• Finance or supply chain functional domain knowledge.
• Experience supporting end users on enterprise ERP platforms.

Key Skills

• Microsoft Dynamics 365 F&O: Finance, AP/AR, SCM, and Inventory modules.
• D365 user access administration and security role management.
• Business process documentation and UAT execution.
• Power BI fundamentals — reporting from D365 data entities.
• Support ticket management and SLA monitoring.
• Excellent communication skills; customer focus; ability to prioritize workload

• Provide day-to-day functional support: resolve user queries, manage configuration changes, triage Allectec support tickets.
• Support in UAT execution, cutover preparation, and post-go-live hypercare.
• Configure D365 F&O modules for business process changes, new user setup, and periodic maintenance.
• Administer D365 F&O user access, security roles, and system settings.
• Act as first point of contact for Finance and Supply Chain users on D365 F&O queries.
• Deliver D365 F&O end-user training as the primary functional trainer; develop module-specific scenario guides and job aids for Finance and SCM users.
• Assess, document, and manage change requests from business units; escalate to Allectec where development is required.
• Manage day-to-day Allectec support tickets; monitor resolution against SLA commitments.
• Attend monthly Allectec programme review meetings.
• Maintain the change request log and open issues register for the Allectec AMC
• Actively support the technical setup, configuration, testing, and go-live of all active transformation programs, including D365 F&O, Microsoft Modern Workplace (M365), D365 CRM, D365 HRMS, Power BI, and the Retail E-Commerce and B2B platforms — contributing within the scope of this role.
• Provide hands-on user support during UAT, go-live, and the post-go-live hyper care period for each platform; ensure issues raised by users are triaged and resolved or escalated promptly.
• Contribute to the development and delivery of end-user training materials and sessions for all platforms relevant to this role
• Maintain readiness documentation and personal runbooks for all transformation platforms within scope; update the ICT Knowledge Repository within five working days of any configuration or process change.
• Participate in project working groups, testing cycles, and go-live events as directed by the Head of ICT; raise risks and issues proactively through the programme governance process.
• Any other duties assigned by the supervisor.

• Microsoft Dynamics 365 F&O: Finance, AP/AR, SCM, and Inventory modules.
• D365 user access administration and security role management.
• Business process documentation and UAT execution.
• Power BI fundamentals — reporting from D365 data entities.
• Support ticket management and SLA monitoring.
• Excellent communication skills; customer focus; ability to prioritize workload

• Bachelor's degree in Finance, Business Information Systems, or a related field.
• Microsoft Certified: D365 Finance Functional Consultant Associate (MB-310) — to be achieved within 12 months.
• Minimum 3 years in ERP functional support or consulting — demonstrable D365 F&O, Dynamics AX, or Business Central experience.
• Finance or supply chain functional domain knowledge.
• Experience supporting end users on enterprise ERP platforms.