Responsibilities or duties

The role holder will be required to research, design, market, and implement quality and customer driven training programs in banking and the financial sector.

Qualifications or requirements 

• Master’s degree in Finance, Public Policy, Economics, Banking, or a related field
• Bachelor’s degree in Finance, Economics, Commerce, Banking & Finance or a related discipline
• Certification in Project Management, Policy Development, Risk Management or Strategic Management
• PhD in Business Management or related field is an added advantage
• Membership to a relevant professional association or body is an added advantage

Experience needed

Minimum of Ten (10) years of relevant working experience

• Develop strategic training programs for the banking and financial sector at the Institute
• Engage partners in forums on emerging issues of mutual interest in banking and the financial sector
• Engage strategic partners to develop and offer specialized capacity building in areas of mutual interest.
• Elevate, and operationalize the Institute’s intellectual voice in the leadership and management sector, positioning it as a credible Centre of excellence and knowledge hub.
• Develop and deliver training programs for the financial sector in line with CBK guidelines and regulations to foster prudent management of financial institutions.
• Develop market-driven executive programs for Senior Management and Board Members of Financial Institutions
• Identify and recruit specialized experts to facilitate high level training, workshops, seminars, webinars and conferences targeting the banking and financial sector.
• Collaborate and support the development of quality digital learning content and resources for delivery within the Institute’s LMS.
• Conduct and identify training needs for banking and the financial sector.
• Develop and prepare annual training calendar
• Monitor customer service through continuous program evaluations and customer satisfaction surveys for program improvement.
• Develop and implement marketing plans in support of the Institute’s training objectives and financial targets.
• Respond to training enquiries by sector players, stakeholders, partners and service providers.
• Preparation of performance reports in line with approved objectives and work plans.
• Mentor and coach other staff
• Draft talking notes for various levels of speakers and resource persons.
• Develop and monitor training and workshop budgets
• Design and develop promotional materials including brochures, folders and memorabilia.
• Provide assessment-based training according to client needs and the industry.
• Monitor the development of training materials and promotional materials
• Monitor the delivery and evaluation of programs to ensure quality while meeting training objectives and participants’ expectations.
• Monitor the implementation of training programs to ensure quality and effective customer service.
• Any other duties as may be assigned from time to time by the Head of Division/ Management

• Research
• Design
• Marketing
• Implementation
• Training Program Development
• Customer Service
• Partnership Engagement
• Intellectual Leadership
• Knowledge Management
• Financial Sector Regulation
• Executive Program Development
• Expert Recruitment
• Digital Learning Content Development
• Training Needs Analysis
• Training Calendar Development
• Customer Satisfaction Monitoring
• Marketing Plan Development
• Performance Reporting
• Mentoring
• Coaching
• Budget Management
• Promotional Material Design
• Assessment-based Training

• Master’s degree in Finance, Public Policy, Economics, Banking, or a related field
• Bachelor’s degree in Finance, Economics, Commerce, Banking & Finance or a related discipline
• Certification in Project Management, Policy Development, Risk Management or Strategic Management
• PhD in Business Management or related field is an added advantage
• Membership to a relevant professional association or body is an added advantage