Background information about the job or company

Customer Service Jobs, Majid Al Futtaim Jobs. Looking for a customer service job in Kenya? Majid Al Futtaim is hiring a Manager – Client Services to oversee daily customer service operations across retail centers and lead team performance to elevate overall customer satisfaction standards.

The Manager – Client services is responsible for managing brand and agency relationships, driving media revenue through growth and ensuring delivery of high-performing, data led advertising solutions across our retail media ecosystem.

Responsibilities or duties

• Deliver and exceed sales targets by driving adoption of retail media products across digital, in-store and omni-channel touchpoints.
• Oversee your clients’ campaigns planning, execution and delivery while regularly communicating performance results.
• Develop & sell tailored media proposals that drive effective and high return retail media campaigns.
• Understand the value of MAF Precision Media’s competitive offerings and pricing and articulate MAF Precision media benefits in a manner meaningful to the customer.
• Contribute to the continuous evolution of the retail media proposition, helping shape new formats and commercial opportunities.
• Build and manage a robust sales pipeline and monthly sales forecast as well as activity tracking.
• Serve as the main point of contact for brand and agency partners, managing day-to-day relationships, by developing a deep understanding of client business objectives, brand priorities and marketing calendars to identify opportunities for collaboration.
• Work hand in hand with the commercial team to generate synergies and ensure the correct approach for any given brand, understanding the countries strategy to build campaigns that deliver against brands KPIs.

Qualifications or requirements

• Bachelor’s degree in Marketing, Business, Economics, Communication, or any other related field .
• Master’s Degree in related field is preferred.
• 5+ years experience in client management, media sales or digital advertising.
• Online advertising, digital media, or analytics sales experience with global and regional accounts.
• Must have significant success in media sales, with a specific focus on digital display from either retailer, publisher or media agency. (retail media experience highly desirable).
• Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence.

• Deliver and exceed sales targets by driving adoption of retail media products across digital, in-store and omni-channel touchpoints.
• Oversee your clients’ campaigns planning, execution and delivery while regularly communicating performance results.
• Develop & sell tailored media proposals that drive effective and high return retail media campaigns.
• Understand the value of MAF Precision Media’s competitive offerings and pricing and articulate MAF Precision media benefits in a manner meaningful to the customer.
• Contribute to the continuous evolution of the retail media proposition, helping shape new formats and commercial opportunities.
• Build and manage a robust sales pipeline and monthly sales forecast as well as activity tracking.
• Serve as the main point of contact for brand and agency partners, managing day-to-day relationships, by developing a deep understanding of client business objectives, brand priorities and marketing calendars to identify opportunities for collaboration.
• Work hand in hand with the commercial team to generate synergies and ensure the correct approach for any given brand, understanding the countries strategy to build campaigns that deliver against brands KPIs.

• Client management
• Media sales
• Digital advertising
• Online advertising
• Digital media
• Analytics sales
• Media sales (digital display)
• Retail media experience
• Entrepreneurial
• Self-starter
• Self-motivated
• Team player
• Professional presence

• Bachelor’s degree in Marketing, Business, Economics, Communication, or any other related field.
• Master’s Degree in related field is preferred.