Job Overview

The Manager – OPD Services will be responsible for overseeing the day-to-day operations of the Outpatient Department to ensure efficient patient flow, high-quality service delivery, excellent patient experience, staff performance, operational efficiency, and compliance with hospital standards and regulatory requirements.

Key Responsibilities:

• Provide leadership and oversight of OPD operations to ensure efficient and high-quality outpatient service delivery.
• Drive initiatives to improve patient flow, reduce waiting times, and enhance patient experience.
• Lead and manage OPD staff performance, productivity, and service standards.
• Ensure compliance with quality, safety, and infection prevention standards.
• Coordinate clinic schedules, appointments, and outpatient service processes.
• Monitor departmental performance and support continuous improvement initiatives.
• Oversee effective utilization of departmental resources and operational efficiency.
• Collaborate with clinical and support teams to ensure seamless patient care and service delivery.

Key Requirements:

• Bachelor’s Degree in Healthcare Management, Nursing, Clinical Medicine, or related field.
• Minimum of 5 years’ relevant experience in hospital operations or outpatient services, with at least 3 years in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in computer applications and hospital information systems.

• Provide leadership and oversight of OPD operations to ensure efficient and high-quality outpatient service delivery.
• Drive initiatives to improve patient flow, reduce waiting times, and enhance patient experience.
• Lead and manage OPD staff performance, productivity, and service standards.
• Ensure compliance with quality, safety, and infection prevention standards.
• Coordinate clinic schedules, appointments, and outpatient service processes.
• Monitor departmental performance and support continuous improvement initiatives.
• Oversee effective utilization of departmental resources and operational efficiency.
• Collaborate with clinical and support teams to ensure seamless patient care and service delivery.

• Strong leadership, communication, and problem-solving skills.
• Proficiency in computer applications and hospital information systems.

• Bachelor’s Degree in Healthcare Management, Nursing, Clinical Medicine, or related field.
• Minimum of 5 years’ relevant experience in hospital operations or outpatient services, with at least 3 years in a supervisory role.