Background information about the job or company (e.g., role context, company overview)

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Responsibilities or duties

Complex Fault management on Optical transport networks and Resolution of tickets assigned in remedy within the SLA and provide support in complex cross-domain faults.

Review and Implement Optical transport configuration changes as per the changes execution process and procedures.

Participate in the formulation of high and low level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains.

Running of transmission Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.

Cost management through recommending solutions/equipment/ technology/new features that can contribute to lower NOPEX and TCO.

Transmission network infrastructure vendors Management to ensure adherence to agreed SLA’s.

Perform daily Optical network Optimization to improve on availability and performance KPI’s .

Carry out acceptance of new transport infrastructure and technologies before traffic loading.

Ensure proper synchronization of all network elements and perform maintenance of the network clocks

Drive operational excellence projects to drive improvements in our transmission networks quality and reliability.

Review and participate in negotiation of transport, leased fiber and services contracts and ensure all support aspects are covered in the contracts and SLA’s.

Ensure all core transport elements are manageable from the NMS’s

Carry out demand and capacity management and Approval of leased bandwidth capacities or Tx facilities from third parties.

Automate existing and new processes.

Ensure proper test gear and skills are retained in the Optical transport and IP support team.

Qualifications or requirements (e.g., education, skills)

Bachelor’s degree in Electrical and Electronics Engineering, Telecom Engineering, or related field.

Experience needed

At least two years technical experience in supporting transmission networks, preferably Service provider environment or equivalent.

Experience working with various transport technologies (such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves) and conversant with network synchronization techniques.

Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP preferred.

Strong technical analysis, robust troubleshooting and problem resolution skills.

Experience in outside plant fiber, issue identification, and maintenance.

• Complex Fault management on Optical transport networks and Resolution of tickets assigned in remedy within the SLA and provide support in complex cross-domain faults.
• Review and Implement Optical transport configuration changes as per the changes execution process and procedures.
• Participate in the formulation of high and low level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains.
• Running of transmission Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.
• Cost management through recommending solutions/equipment/ technology/new features that can contribute to lower NOPEX and TCO.
• Transmission network infrastructure vendors Management to ensure adherence to agreed SLA’s.
• Perform daily Optical network Optimization to improve on availability and performance KPI’s .
• Carry out acceptance of new transport infrastructure and technologies before traffic loading.
• Ensure proper synchronization of all network elements and perform maintenance of the network clocks
• Drive operational excellence projects to drive improvements in our transmission networks quality and reliability.
• Review and participate in negotiation of transport, leased fiber and services contracts and ensure all support aspects are covered in the contracts and SLA’s.
• Ensure all core transport elements are manageable from the NMS’s
• Carry out demand and capacity management and Approval of leased bandwidth capacities or Tx facilities from third parties.
• Automate existing and new processes.
• Ensure proper test gear and skills are retained in the Optical transport and IP support team.

• Strong technical analysis
• Robust troubleshooting
• Problem resolution skills
• Experience working with various transport technologies (such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves)
• Conversant with network synchronization techniques
• Good working knowledge of IP networking
• Experience in outside plant fiber, issue identification, and maintenance.

• Bachelor’s degree in Electrical and Electronics Engineering, Telecom Engineering, or related field.
• Certification in either CCNA, CCNP, HCNA or HCNP preferred.