Managing Director, INUA Nexus (Global Business Services)
2026-05-04T14:25:04+00:00
INUA AI Solutions
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_7969/logo/INUA%20AI%20Solutions.png
https://www.inuaai.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Information Technology
Management, Business Operations, Computer & IT, Sales & Retail
2026-05-10T17:00:00+00:00
8
Role Overview
INUA AI Group is seeking a dynamic and visionary Managing Director, INUA Nexus (Global Business Services) to lead and scale its AI-powered Global Business Services (GBS) division.
This role carries full P&L responsibility and is accountable for transforming INUA Nexus into a Tier 1 global outsourcing and intelligent operations partner, delivering services across:
- Cybersecurity support services
- AI data services and annotation
- IT support and technical services
- Customer experience (CX) and contact center operations
The Managing Director will drive revenue growth, global expansion, operational excellence, and workforce transformation, positioning INUA Nexus as a market leader in AI-enabled outsourcing.
The Technical Project Manager (TPM) is responsible for planning, executing, and delivering technical projects on time, within scope, and within budget. This role requires a technically proficient project manager with strong Agile delivery experience who can effectively coordinate engineers, developers, field services teams, and third-party partners. The ideal candidate can lead projects using a primarily Agile/sprint-based delivery model, translating technical requirements into actionable plans, managing risks, and ensuring high-quality outcomes—while possessing sufficient technical understanding to engage credibly with technical teams and customers.
KEY RESPONSIBILITIES
Strategic Leadership & Business Growth
- Define and execute the global growth strategy for INUA Nexus (GBS)
- Own and deliver multi-million-dollar revenue targets
- Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa)
- Secure high-value enterprise and government contracts
- Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems
P&L Ownership & Financial Performance
- Own full Profit & Loss (P&L) for INUA Nexus
- Drive revenue growth, margin expansion, and cost optimization
- Develop and manage annual budgets, forecasts, and financial plans
- Ensure sustainable and scalable business performance
Global Service Delivery Excellence
- Oversee end-to-end service delivery operations across all GBS verticals
- Ensure SLA adherence, quality assurance, and client satisfaction
- Implement AI-driven delivery models and automation frameworks
- Drive continuous improvement in efficiency, productivity, and service quality
Operational Scale & Infrastructure Development
- Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations)
- Scale workforce from hundreds to thousands of employees
- Design and implement a standardized global GBS operating model
- Optimize resource allocation and operational efficiency
Talent & Workforce Strategy
- Build and lead a high-performing, globally competitive workforce
- Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development
- Champion impact sourcing and youth employment initiatives
- Develop leadership capability across all levels of the organization
AI Integration & Innovation
- Embed AI and automation into all service delivery functions
- Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities
- Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO
Governance, Risk & Compliance
- Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2
- Maintain audit-ready operations and enterprise-grade security practices
- Oversee risk management and regulatory compliance
KEY PERFORMANCE INDICATORS (KPIs)
- Revenue growth and profitability (EBITDA)
- Enterprise client acquisition and retention
- Service delivery performance (SLA, NPS, quality metrics)
- Workforce growth and productivity
- Operational efficiency and cost optimization
- AI adoption and automation impact
QUALIFICATIONS & EXPERIENCE
Education
- Bachelor’s degree in Business, Technology, or related field
- MBA or equivalent executive qualification (preferred)
Experience
- 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery
- Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals
- Experience with AI-enabled services or digital transformation (highly preferred)
CORE COMPETENCIES
- Strategic thinking and execution
- Strong commercial and negotiation skills
- Operational excellence and scalability
- Financial acumen and P&L management
- Client relationship management (enterprise level)
- Digital transformation and AI integration
LEADERSHIP ATTRIBUTES
- Visionary and transformational leader
- Entrepreneurial mindset with high ownership
- Strong executive presence (board, investors, clients)
- Data-driven and results-oriented
- Passionate about impact, innovation, and workforce empowerment
WHY JOIN INUA AI GROUP
- Be part of a pioneering AI-driven organization shaping Africa’s digital future
- Lead a high-growth, globally positioned business unit
- Drive real impact through job creation and digital transformation
- Work at the intersection of AI, cybersecurity, and global services
* Define and execute the global growth strategy for INUA Nexus (GBS) * Own and deliver multi-million-dollar revenue targets * Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa) * Secure high-value enterprise and government contracts * Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems * Own full Profit & Loss (P&L) for INUA Nexus * Drive revenue growth, margin expansion, and cost optimization * Develop and manage annual budgets, forecasts, and financial plans * Ensure sustainable and scalable business performance * Oversee end-to-end service delivery operations across all GBS verticals * Ensure SLA adherence, quality assurance, and client satisfaction * Implement AI-driven delivery models and automation frameworks * Drive continuous improvement in efficiency, productivity, and service quality * Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations) * Scale workforce from hundreds to thousands of employees * Design and implement a standardized global GBS operating model * Optimize resource allocation and operational efficiency * Build and lead a high-performing, globally competitive workforce * Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development * Champion impact sourcing and youth employment initiatives * Develop leadership capability across all levels of the organization * Embed AI and automation into all service delivery functions * Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities * Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO * Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2 * Maintain audit-ready operations and enterprise-grade security practices * Oversee risk management and regulatory compliance
* Strategic thinking and execution * Strong commercial and negotiation skills * Operational excellence and scalability * Financial acumen and P&L management * Client relationship management (enterprise level) * Digital transformation and AI integration
* Bachelor’s degree in Business, Technology, or related field * MBA or equivalent executive qualification (preferred) * 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery * Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals * Experience with AI-enabled services or digital transformation (highly preferred)
JOB-69f8ac40414d2
Vacancy title:
Managing Director, INUA Nexus (Global Business Services)
[Type: FULL_TIME, Industry: Information Technology, Category: Management, Business Operations, Computer & IT, Sales & Retail]
Jobs at:
INUA AI Solutions
Deadline of this Job:
Sunday, May 10 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Monday, May 4 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Role Overview
INUA AI Group is seeking a dynamic and visionary Managing Director, INUA Nexus (Global Business Services) to lead and scale its AI-powered Global Business Services (GBS) division.
This role carries full P&L responsibility and is accountable for transforming INUA Nexus into a Tier 1 global outsourcing and intelligent operations partner, delivering services across:
- Cybersecurity support services
- AI data services and annotation
- IT support and technical services
- Customer experience (CX) and contact center operations
The Managing Director will drive revenue growth, global expansion, operational excellence, and workforce transformation, positioning INUA Nexus as a market leader in AI-enabled outsourcing.
The Technical Project Manager (TPM) is responsible for planning, executing, and delivering technical projects on time, within scope, and within budget. This role requires a technically proficient project manager with strong Agile delivery experience who can effectively coordinate engineers, developers, field services teams, and third-party partners. The ideal candidate can lead projects using a primarily Agile/sprint-based delivery model, translating technical requirements into actionable plans, managing risks, and ensuring high-quality outcomes—while possessing sufficient technical understanding to engage credibly with technical teams and customers.
KEY RESPONSIBILITIES
Strategic Leadership & Business Growth
- Define and execute the global growth strategy for INUA Nexus (GBS)
- Own and deliver multi-million-dollar revenue targets
- Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa)
- Secure high-value enterprise and government contracts
- Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems
P&L Ownership & Financial Performance
- Own full Profit & Loss (P&L) for INUA Nexus
- Drive revenue growth, margin expansion, and cost optimization
- Develop and manage annual budgets, forecasts, and financial plans
- Ensure sustainable and scalable business performance
Global Service Delivery Excellence
- Oversee end-to-end service delivery operations across all GBS verticals
- Ensure SLA adherence, quality assurance, and client satisfaction
- Implement AI-driven delivery models and automation frameworks
- Drive continuous improvement in efficiency, productivity, and service quality
Operational Scale & Infrastructure Development
- Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations)
- Scale workforce from hundreds to thousands of employees
- Design and implement a standardized global GBS operating model
- Optimize resource allocation and operational efficiency
Talent & Workforce Strategy
- Build and lead a high-performing, globally competitive workforce
- Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development
- Champion impact sourcing and youth employment initiatives
- Develop leadership capability across all levels of the organization
AI Integration & Innovation
- Embed AI and automation into all service delivery functions
- Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities
- Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO
Governance, Risk & Compliance
- Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2
- Maintain audit-ready operations and enterprise-grade security practices
- Oversee risk management and regulatory compliance
KEY PERFORMANCE INDICATORS (KPIs)
- Revenue growth and profitability (EBITDA)
- Enterprise client acquisition and retention
- Service delivery performance (SLA, NPS, quality metrics)
- Workforce growth and productivity
- Operational efficiency and cost optimization
- AI adoption and automation impact
QUALIFICATIONS & EXPERIENCE
Education
- Bachelor’s degree in Business, Technology, or related field
- MBA or equivalent executive qualification (preferred)
Experience
- 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery
- Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals
- Experience with AI-enabled services or digital transformation (highly preferred)
CORE COMPETENCIES
- Strategic thinking and execution
- Strong commercial and negotiation skills
- Operational excellence and scalability
- Financial acumen and P&L management
- Client relationship management (enterprise level)
- Digital transformation and AI integration
LEADERSHIP ATTRIBUTES
- Visionary and transformational leader
- Entrepreneurial mindset with high ownership
- Strong executive presence (board, investors, clients)
- Data-driven and results-oriented
- Passionate about impact, innovation, and workforce empowerment
WHY JOIN INUA AI GROUP
- Be part of a pioneering AI-driven organization shaping Africa’s digital future
- Lead a high-growth, globally positioned business unit
- Drive real impact through job creation and digital transformation
- Work at the intersection of AI, cybersecurity, and global services
Work Hours: 8
Experience in Months: 120
Level of Education: bachelor degree
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