Job Details

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Position

Marketing & Member Experience Officer II

Department

Benefits

Responsibilities

• Responding to customer enquiries and complaints;
• Obtaining and evaluating all relevant data to handle complaints and inquiries; and
• Recording details of comments, enquiries, complaints and actions taken.
• Distributing marketing materials;
• Participating in marketing events;
• Ensuring the safekeeping of marketing promotional materials;
• Undertaking daily administrative tasks on customer service;
• Monitoring and updating social media platforms;
• Answering phone calls from customers and responding to customer inquiries and complaints;
• Providing customers with the service and product information;
• Completing call notes and call reports as necessary and updating them in the system;

Education Requirements

Bachelor’s Degree in any of the following disciplines: Social Sciences, Business Administration, Marketing or related field from a recognized Institution;

Knowledge Requirements

• Proficiency in computer applications; and
• Fulfilled requirements of Chapter 6 of the Constitution.

Experience Qualifications

Professional membership

• Responding to customer enquiries and complaints;
• Obtaining and evaluating all relevant data to handle complaints and inquiries; and
• Recording details of comments, enquiries, complaints and actions taken.
• Distributing marketing materials;
• Participating in marketing events;
• Ensuring the safekeeping of marketing promotional materials;
• Undertaking daily administrative tasks on customer service;
• Monitoring and updating social media platforms;
• Answering phone calls from customers and responding to customer inquiries and complaints;
• Providing customers with the service and product information;
• Completing call notes and call reports as necessary and updating them in the system;

• Proficiency in computer applications

• Bachelor’s Degree in any of the following disciplines: Social Sciences, Business Administration, Marketing or related field from a recognized Institution;
• Fulfilled requirements of Chapter 6 of the Constitution.
• Professional membership