Background

Fast Choice Limited, was established in the year 2000 with an objective of being among the major office furniture solutions provider in the East African Region. Over the years, we have continuously provided our happy customers with furniture that meets their expectations while remaining very competitive in the market. We have since expanded our operations by starting local production of customized office furniture and institutional furniture to cater for learning institutions which has been running since 2010.

Role Context

This is a full-time on-site role based in Nairobi County, Kenya, for a Sales, Marketing & Admin Support team member. The role involves providing support to sales and marketing efforts, managing administrative tasks, responding to customer inquiries, maintaining customer relationships and handling sales-related documentation. Additional responsibilities may include supporting training initiatives and contributing to achieving sales targets as part of a team.

Responsibilities

Sales – Business Growth (BG) Support

Audit & Reporting:

• Audit daily sales activities.
• Review quotations and track percentage closed.
• Monitor individual performance daily, weekly and monthly.
• Audit customer database segmentation to ensure diversification across all segments.
• Track and update all quotes/tenders for the Sales Team.

Lead Generation:

• Spearhead lead generation for new clients.

Admin Support (360° for BG Teams):

• Manage client communication channels, including emails, phone calls and BG Team WhatsApp platforms.
• Monitor and promptly follow up on client requests, feedback, quotations and inquiries to ensure effective resolution and maintain strong relationships.

Prequalification & Tender Management:

• Oversee prequalification preparation and conversion.
• Manage tender preparation and submission for the team.

Customer Relationship Management:

• Oversee customer complaints from all business channels, ensuring timely resolution.

Internal Communication:

• Bridge communication gaps between Operations, Finance, BG, HR and the MD office.

Dormant Clients:

• Spearhead follow-up and reactivation of dormant clients.

Marketing

Website Management:

• Lead the setup of the new FCL website.
• Liaise with the development team to accelerate progress and provide necessary content.
• Prepare website content: company profile, services, products, images, news and team bios.
• Review design and functionality to ensure alignment with company branding and user expectations.

Marketing Oversight:

• Overall responsibility for all FCL marketing activities, including:
  • Brand strategy and positioning
  • Digital marketing and email campaigns
  • Company profile and content preparation
  • Partnerships and events (e.g., interior designers)
  • Showcasing finished projects
  • Preparation and updating of brochures
  • Strategic billboard placement to enhance visibility

Social Media & Visual Marketing:

• Manage social media platforms: Facebook, Instagram, Twitter, TikTok, WhatsApp Stories (weekly content).
• Lead creation of marketing visuals, including project showcase videos, promotional clips and branded wallpapers.

FCL Brand Ambassador:

• Promote customer satisfaction and staff engagement by sending weekly WhatsApp reminders to all staff.

Administration

Reception & Customer Support:

• Welcome guests and support suppliers.
• Receive payments and direct them to the appropriate offices.

Office Supplies & Printing:

• Manage ordering and processing of stationery and printing requirements for the Sales Department.

Attendance & Staff Welfare:

• Check attendance registers and update staff WhatsApp/attendance logs
• Lead staff welfare initiatives, including communication of birthdays and weekly reminders.

Qualifications

Education:

• Bachelor’s degree in Business Administration, Marketing, Sales, Management, or a related field.
• Relevant professional certifications (e.g., Sales, Digital Marketing) are an added advantage.

Experience:

• Minimum 3–5 years’ experience in sales support, marketing, or administrative roles.
• Experience in lead generation, client relationship management, and tender/quotation processes is preferred.
• Hands-on experience in digital marketing, social media management, and content creation.

• Audit daily sales activities.
• Review quotations and track percentage closed.
• Monitor individual performance daily, weekly and monthly.
• Audit customer database segmentation to ensure diversification across all segments.
• Track and update all quotes/tenders for the Sales Team.
• Spearhead lead generation for new clients.
• Manage client communication channels, including emails, phone calls and BG Team WhatsApp platforms.
• Monitor and promptly follow up on client requests, feedback, quotations and inquiries to ensure effective resolution and maintain strong relationships.
• Oversee prequalification preparation and conversion.
• Manage tender preparation and submission for the team.
• Oversee customer complaints from all business channels, ensuring timely resolution.
• Bridge communication gaps between Operations, Finance, BG, HR and the MD office.
• Spearhead follow-up and reactivation of dormant clients.
• Lead the setup of the new FCL website.
• Liaise with the development team to accelerate progress and provide necessary content.
• Prepare website content: company profile, services, products, images, news and team bios.
• Review design and functionality to ensure alignment with company branding and user expectations.
• Overall responsibility for all FCL marketing activities, including: Brand strategy and positioning, Digital marketing and email campaigns, Company profile and content preparation, Partnerships and events (e.g., interior designers), Showcasing finished projects, Preparation and updating of brochures, Strategic billboard placement to enhance visibility.
• Manage social media platforms: Facebook, Instagram, Twitter, TikTok, WhatsApp Stories (weekly content).
• Lead creation of marketing visuals, including project showcase videos, promotional clips and branded wallpapers.
• Promote customer satisfaction and staff engagement by sending weekly WhatsApp reminders to all staff.
• Welcome guests and support suppliers.
• Receive payments and direct them to the appropriate offices.
• Manage ordering and processing of stationery and printing requirements for the Sales Department.
• Check attendance registers and update staff WhatsApp/attendance logs
• Lead staff welfare initiatives, including communication of birthdays and weekly reminders.

• Bachelor’s degree in Business Administration, Marketing, Sales, Management, or a related field.
• Relevant professional certifications (e.g., Sales, Digital Marketing) are an added advantage.
• Minimum 3–5 years’ experience in sales support, marketing, or administrative roles.
• Experience in lead generation, client relationship management, and tender/quotation processes is preferred.
• Hands-on experience in digital marketing, social media management, and content creation.