Background information about the job or company (e.g., role context, company overview)

The job holder will be responsible for handling customer inquiries and service requests related to electricity, including prepaid and post-paid metering, billing, token purchases, and power supply issues while ensuring meter functionality, system uptime, and timely resolution of technical issues affecting customers and operations.

Responsibilities or duties

• Configure, commission, and maintain prepaid and postpaid meters.
• Investigate issues such as token failures, negative balances, billing errors, and high-consumption complaints.
• Ensure accurate meter data capture, synchronization, and reporting
• Conduct site visits to install, inspect, troubleshoot, and repair metering and electrical systems.
• Resolve faults related to meter communication (e.g., wiring and power supply.
• Perform preventive maintenance to minimize downtime and service interruptions.
• Continuously monitor system performance, uptime, and meter status (online/offline).
• Identify and report anomalies such as communication failures, abnormal consumption, or system errors.
• Respond to customer queries and complaints promptly and professionally.
• Educate customers on meter usage, token processes, and basic troubleshooting steps.
• Educate customers on Health, Safety & Compliance.
• Ensure all work is carried out in compliance with safety standards and company procedures.
• Report hazards, incidents, and near-misses promptly.
• Educate users on basic troubleshooting.
• Receive, log, and track incidents related to prepaid and postpaid metering systems.
• Provide first-line support for meter faults, billing discrepancies, and communication failures.
• Monitor system uptime, meter connectivity, and server performance.

Qualifications or requirements (e.g., education, skills)

• Diploma in Electrical Engineering, Electronics, or a related field. Computer literate
• Basic understanding of meter communication technologies, vending systems and meter data management platforms
• Strong troubleshooting, analytical, and communication skills.
• Ability to work under pressure with minimum supervision
• Must be a team player

Experience needed

At least 1 year experience in basic electrical/electronic principles and operations

• Configure, commission, and maintain prepaid and postpaid meters.
• Investigate issues such as token failures, negative balances, billing errors, and high-consumption complaints.
• Ensure accurate meter data capture, synchronization, and reporting
• Conduct site visits to install, inspect, troubleshoot, and repair metering and electrical systems.
• Resolve faults related to meter communication (e.g., wiring and power supply.
• Perform preventive maintenance to minimize downtime and service interruptions.
• Continuously monitor system performance, uptime, and meter status (online/offline).
• Identify and report anomalies such as communication failures, abnormal consumption, or system errors.
• Respond to customer queries and complaints promptly and professionally.
• Educate customers on meter usage, token processes, and basic troubleshooting steps.
• Educate customers on Health, Safety & Compliance.
• Ensure all work is carried out in compliance with safety standards and company procedures.
• Report hazards, incidents, and near-misses promptly.
• Educate users on basic troubleshooting.
• Receive, log, and track incidents related to prepaid and postpaid metering systems.
• Provide first-line support for meter faults, billing discrepancies, and communication failures.
• Monitor system uptime, meter connectivity, and server performance.

• Troubleshooting
• Analytical skills
• Communication skills
• Ability to work under pressure with minimum supervision
• Team player

• Diploma in Electrical Engineering, Electronics, or a related field.
• Computer literate
• Basic understanding of meter communication technologies, vending systems and meter data management platforms