Background

The Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God's children to come unto, follow, and become more like Him.

Job Summary

Supervises and coordinates mission support activities, ensuring effective operational support to meet organizational goals. Oversees a team responsible for administrative, logistical, and technical functions that facilitate mission success. Manages schedules, resources, and workflow to optimize efficiency and performance. Ensures compliance with policies and procedures, and supports training and development of team members. This is a people supervisory role.

Responsibilities

• Manages up to 36 to 49 mission apartments.
• Meet regularly with the Mission President to assess and address mission support needs.
• Coordinate missionary housing needs, including lease negotiations, renewals, and apartment closures.
• Manage mission drivers, housekeepers, home attendants, and other assigned employees.
• Partner with Human Resources on employee hiring, onboarding, performance management, promotions, disciplinary actions, and terminations.
• Conduct annual performance reviews and manage employee-related matters, including leave requests and workplace incident reporting.
• Scope, coordinate, and oversee facility maintenance, renovation, and improvement projects.
• Assign work to vendors and contractors, ensuring projects meet approved cost, quality, safety, and timeliness standards.
• Perform regular inspections of mission facilities to ensure compliance with Church standards.
• Collaborates with Mission President to anticipate future mission housing, facility, and operational needs and develop appropriate solutions.
• Maintain inventories of Church-owned furnishings, equipment, and supplies, including proper disposal of obsolete or unserviceable assets.
• Build and maintain strong relationships with mission leaders, missionaries, employees, vendors, and other stakeholders.
• Lead projects of varying complexity and perform other duties assigned.
• Supervise the work of other employees (may include mixed workforce).
• Provide suggestions and recommendations in partnership with HR, to hire employees and recommend advancement, promotion, or any other change of status of employees within their reporting line. This includes performance management and recommendations for discipline and termination.

Qualifications

Required:

• 6 years of any combination of related experience or progress towards or completion of a university (post secondary) degree or an industry-recognized certification.
• Experience negotiating lease agreements and managing vendor contracts.
• Working knowledge of building maintenance, renovation projects, and property management practices.
• Experience managing budgets and monitoring vendor performance.
• Ability to conduct facility inspections and ensure compliance with established standards.
• Strong project management and leadership skills.
• Proficiency in work order and facilities management systems.
• Ability to anticipate operational needs and develop practical solutions.
• Strong negotiation and conflict resolution skills.
• Ability to lead moderately complex projects with minimal supervision.
• Effective stakeholder management, including senior leaders and external vendors.

Preferred:

• 3 years National Diploma or Bachelor's degree in Facilities Management, Property Management, Business Administration, Construction Management, or a related field.
• 2+ years experience supervising employees, contractors, or service providers.

• Manages up to 36 to 49 mission apartments.
• Meet regularly with the Mission President to assess and address mission support needs.
• Coordinate missionary housing needs, including lease negotiations, renewals, and apartment closures.
• Manage mission drivers, housekeepers, home attendants, and other assigned employees.
• Partner with Human Resources on employee hiring, onboarding, performance management, promotions, disciplinary actions, and terminations.
• Conduct annual performance reviews and manage employee-related matters, including leave requests and workplace incident reporting.
• Scope, coordinate, and oversee facility maintenance, renovation, and improvement projects.
• Assign work to vendors and contractors, ensuring projects meet approved cost, quality, safety, and timeliness standards.
• Perform regular inspections of mission facilities to ensure compliance with Church standards.
• Collaborates with Mission President to anticipate future mission housing, facility, and operational needs and develop appropriate solutions.
• Maintain inventories of Church-owned furnishings, equipment, and supplies, including proper disposal of obsolete or unserviceable assets.
• Build and maintain strong relationships with mission leaders, missionaries, employees, vendors, and other stakeholders.
• Lead projects of varying complexity and perform other duties assigned.
• Supervise the work of other employees (may include mixed workforce).
• Provide suggestions and recommendations in partnership with HR, to hire employees and recommend advancement, promotion, or any other change of status of employees within their reporting line. This includes performance management and recommendations for discipline and termination.

• Negotiating lease agreements
• Managing vendor contracts
• Building maintenance
• Renovation projects
• Property management practices
• Managing budgets
• Monitoring vendor performance
• Facility inspections
• Compliance with established standards
• Project management
• Leadership skills
• Work order systems
• Facilities management systems
• Anticipate operational needs
• Develop practical solutions
• Negotiation skills
• Conflict resolution skills
• Lead moderately complex projects
• Stakeholder management

• 6 years of any combination of related experience or progress towards or completion of a university (post secondary) degree or an industry-recognized certification.
• 3 years National Diploma or Bachelor's degree in Facilities Management, Property Management, Business Administration, Construction Management, or a related field.
• 2+ years experience supervising employees, contractors, or service providers.