Description

The Mobile Battery Swap Technician is responsible for providing on-the-go battery swapping services to boda boda riders, delivering fully charged batteries to designated locations based on data-driven insights. Using Enzi’s tracking system, the technician will ensure riders have access to reliable battery power by exchanging low-charge batteries for fully charged ones efficiently and safely. This role requires excellent customer service skills, attention to detail, punctuality and a strong sense of responsibility, particularly regarding transaction verification and safe battery handling.

Key Responsibilities

Battery Swapping on Location:

• Use Enzi’s data on battery status and traffic patterns to identify high-demand areas.
• Deliver fully charged batteries along a designated route, equipped with a motorbike holding 6 fully charged batteries.
• Facilitate efficient battery swaps, exchanging depleted batteries for fully charged ones in a timely and secure manner.

Payment Verification & Documentation:

• Verify that payment has been completed by the customer on the Enzi app before finalizing the battery swap.
• Ensure that each transaction is accurately documented and logged into the Enzi app.
• Take responsibility for reporting and following up on any issues related to payment verification with the Operations Manager.

Customer Service & Engagement:

• Provide friendly, respectful service to all customers, addressing any questions about the battery swap process.
• Educate riders on proper battery care and provide information on any updates to Enzi’s services.
• Report customer feedback or any operational challenges to the Operations Manager to continuously improve service quality.

Battery Tracking & Management:

• Track battery swaps and conditions, logging each transaction and noting any issues with battery performance.
• Ensure safe handling and storage of batteries during loading, transport, and swap processes in accordance with company guidelines.

Safety Compliance:

• Adhere to all road safety regulations and best practices for safe battery handling during transport and swapping.
• Conduct daily checks on the company motorbike to ensure it is in good working order, promptly reporting any maintenance needs.

Operational Efficiency:

• Optimize route planning with the Operations Manager to maximize coverage and minimize response time to customers.
• Utilize Enzi’s tracking and route planning tools to enhance service efficiency and identify high-demand areas.

Requirements

Education & Experience:

• High school certificate; a certification in customer service or battery/electrical/mechanical technology is a plus.
• Experience in delivery services, customer-facing roles, or logistics is preferred.

Competencies:

• Strong customer service orientation and excellent communication skills.
• Familiarity with digital payment verification or the ability to learn app-based processes.
• Ability to manage time effectively and follow a scheduled route.
• Safety-conscious, responsible approach to motorbike and battery handling.

Other Requirements:

• Valid motorcycle license and clean driving record.
• Ability to lift and handle batteries safely (approximately 26 kg each).

Working Conditions

Schedule: Full-time, with shifts covering peak hours.

Travel: Primarily on designated routes in high-demand areas to provide Enzi’s customers with mobile battery swapping.

Compensation: Monthly salary of Kes. 35,000.

Enzi Motors is an equal opportunity employer. We encourage all qualified candidates to apply and join us in making sustainable e-mobility accessible for everyone in Kenya.

This position is ideal for individuals committed to Enzi’s mission of advancing sustainable energy solutions and providing excellent customer service. If you’re a proactive, responsible individual with a customer-first mindset, we encourage you to apply!

• Use Enzi’s data on battery status and traffic patterns to identify high-demand areas.
• Deliver fully charged batteries along a designated route, equipped with a motorbike holding 6 fully charged batteries.
• Facilitate efficient battery swaps, exchanging depleted batteries for fully charged ones in a timely and secure manner.
• Verify that payment has been completed by the customer on the Enzi app before finalizing the battery swap.
• Ensure that each transaction is accurately documented and logged into the Enzi app.
• Take responsibility for reporting and following up on any issues related to payment verification with the Operations Manager.
• Provide friendly, respectful service to all customers, addressing any questions about the battery swap process.
• Educate riders on proper battery care and provide information on any updates to Enzi’s services.
• Report customer feedback or any operational challenges to the Operations Manager to continuously improve service quality.
• Track battery swaps and conditions, logging each transaction and noting any issues with battery performance.
• Ensure safe handling and storage of batteries during loading, transport, and swap processes in accordance with company guidelines.
• Adhere to all road safety regulations and best practices for safe battery handling during transport and swapping.
• Conduct daily checks on the company motorbike to ensure it is in good working order, promptly reporting any maintenance needs.
• Optimize route planning with the Operations Manager to maximize coverage and minimize response time to customers.
• Utilize Enzi’s tracking and route planning tools to enhance service efficiency and identify high-demand areas.

• Customer service
• Communication skills
• Digital payment verification
• Time management
• Route planning
• Motorbike handling
• Battery handling
• Safety conscious

• High school certificate
• Certification in customer service or battery/electrical/mechanical technology is a plus.
• Experience in delivery services, customer-facing roles, or logistics is preferred.
• Valid motorcycle license and clean driving record.
• Ability to lift and handle batteries safely (approximately 26 kg each).