JOB PURPOSE

Our client is seeking a skilled, reliable and customer-focused Mobile Phone Repair Technician responsible for delivering fast, accurate and high-quality smartphone repair services. The technician will diagnose and repair hardware and software faults across major smartphone brands while ensuring excellent customer service, proper spare-parts management, protection of customer devices and data, and compliance with Maydo’s quality standards. The successful candidate must combine technical expertise, speed, accuracy, integrity and strong customer service skills.

KEY RESPONSIBILITIES

Diagnosis & Repairs

• Diagnose hardware and software faults accurately on smartphones and related mobile devices.
• Repair and replace screens, batteries, charging ports, cameras, speakers, microphones, buttons, connectors and other components.
• Troubleshoot software issues and perform software installations, updates and resets where required.
• Assess liquid/water-damaged devices and determine repair feasibility.
• Perform motherboard/component-level diagnosis and repairs where technically possible.
• Perform micro-soldering and connector/component replacement where required.
• Work confidently across major smartphone brands, particularly Apple, Samsung and Xiaomi/Redmi.
• Clearly identify whether a device can be repaired before unnecessary parts or costs are incurred.

Quality Control

• Test every repaired device systematically before returning it to the customer.
• Verify key functions including display, touch, charging, cameras, speakers, microphones, connectivity, buttons and other functions affected by the repair.
• Ensure repairs meet Maydo’s technical and quality standards.
• Minimize repeat repairs and customer returns through accurate diagnosis and quality workmanship.
• Immediately report any repair that cannot meet the required quality standard.

Repair Turnaround & Productivity

• Complete repairs within agreed turnaround times while maintaining high-quality standards.
• Prioritize repairs according to customer commitments and operational requirements.
• Manage multiple repair jobs efficiently.
• Inform management immediately when a repair may take longer than the timeframe communicated to the customer.

Customer Service

• Explain faults, repair requirements, pricing and expected repair timelines clearly and professionally to customers.
• Provide customers with clear information regarding the condition of their devices.
• Deliver professional, courteous and transparent customer service at all times.
• Where appropriate, recommend relevant accessories or preventive solutions that can help protect the repaired device, such as screen protectors, cases or charging accessories.
• Never recommend unnecessary repairs or products solely to increase sales.

Spare Parts, Tools & Repair Records

• Maintain accurate records of all devices received and repairs performed.
• Ensure every spare part used is recorded against the corresponding repair/job before the device is released.
• Maintain accurate records of defective or returned parts.
• Report damaged, defective, missing or low-stock spare parts promptly.
• Properly account for repair tools and equipment.
• Use repair tools, equipment and spare parts responsibly and minimize unnecessary wastage.
• Maintain a clean, organized and safe repair workstation.

Customer Device & Data Protection

• Handle all customer devices with strict care and professionalism.
• Protect customer privacy and maintain strict confidentiality regarding all information and data contained on customer devices.
• Do not access customer photographs, messages, accounts, files or other personal information unless access is strictly necessary for an authorized diagnostic or repair procedure.
• Never copy, transfer, disclose or retain customer data.
• Immediately report any accidental damage or incident involving a customer’s device to management.

Technical Development

• Keep up to date with new smartphone models, technologies, common faults and repair techniques.
• Continuously improve diagnostic and repair skills.
• Follow Maydo’s technical procedures and participate in product or technical training when required.

QUALIFICATIONS & EXPERIENCE

• Certificate or Diploma in Electronics, Telecommunications, Mobile Phone Repair or a related technical field is preferred.
• Approximately 2 years or more of practical smartphone repair experience is preferred.
• Candidates with less experience may be considered if they demonstrate strong technical ability during the practical assessment.
• Strong practical knowledge of both Android and iOS devices.
• Experience repairing multiple brands, particularly Apple, Samsung and Xiaomi/Redmi.
• Strong knowledge of hardware diagnostics and component replacement.
• Experience with motherboard diagnosis and micro-soldering is highly desirable.
• Ability to use smartphone diagnostic, repair and micro-soldering tools safely and correctly.
• Good communication and customer service skills.
• Ability to work efficiently with minimal supervision.

KEY COMPETENCIES

• Technical Expertise
• Accurate Fault Diagnosis
• Repair Quality
• Speed & Productivity
• Attention to Detail
• Problem Solving
• Customer Service
• Integrity & Reliability
• Organization
• Accountability
• Customer Data Confidentiality
• Spare-Parts Control

PERFORMANCE EXPECTATIONS

The technician’s performance will be assessed using indicators including:

• Quality and reliability of repairs
• Repair turnaround time
• Number of successfully completed repairs
• Repeat repair / customer return rate
• Accuracy of diagnosis
• Spare-parts usage and accountability
• Accuracy of repair records
• Customer satisfaction
• Care of customer devices
• Cleanliness and organization of the technical workspace
• Compliance with Maydo’s repair and customer-service standards

Specific targets may be established by Maydo based on repair volumes and operational requirements.

PRACTICAL TECHNICAL ASSESSMENT

Shortlisted candidates will be required to complete a practical technical assessment before final selection. The assessment may include:

• Hardware fault diagnosis
• Smartphone disassembly and reassembly
• Screen and/or battery replacement
• Charging-port or connector diagnosis
• Software troubleshooting
• Post-repair quality-control testing
• Identification and correct use of repair tools
• Micro-soldering or board-level diagnosis for candidates claiming advanced repair skills

Final selection will be based on demonstrated practical ability, repair quality, diagnostic skills, working method and customer-service attitude — not solely on qualifications or years of experience.

• Diagnose hardware and software faults accurately on smartphones and related mobile devices.
• Repair and replace screens, batteries, charging ports, cameras, speakers, microphones, buttons, connectors and other components.
• Troubleshoot software issues and perform software installations, updates and resets where required.
• Assess liquid/water-damaged devices and determine repair feasibility.
• Perform motherboard/component-level diagnosis and repairs where technically possible.
• Perform micro-soldering and connector/component replacement where required.
• Work confidently across major smartphone brands, particularly Apple, Samsung and Xiaomi/Redmi.
• Clearly identify whether a device can be repaired before unnecessary parts or costs are incurred.
• Test every repaired device systematically before returning it to the customer.
• Verify key functions including display, touch, charging, cameras, speakers, microphones, connectivity, buttons and other functions affected by the repair.
• Ensure repairs meet Maydo’s technical and quality standards.
• Minimize repeat repairs and customer returns through accurate diagnosis and quality workmanship.
• Immediately report any repair that cannot meet the required quality standard.
• Complete repairs within agreed turnaround times while maintaining high-quality standards.
• Prioritize repairs according to customer commitments and operational requirements.
• Manage multiple repair jobs efficiently.
• Inform management immediately when a repair may take longer than the timeframe communicated to the customer.
• Explain faults, repair requirements, pricing and expected repair timelines clearly and professionally to customers.
• Provide customers with clear information regarding the condition of their devices.
• Deliver professional, courteous and transparent customer service at all times.
• Where appropriate, recommend relevant accessories or preventive solutions that can help protect the repaired device, such as screen protectors, cases or charging accessories.
• Never recommend unnecessary repairs or products solely to increase sales.
• Maintain accurate records of all devices received and repairs performed.
• Ensure every spare part used is recorded against the corresponding repair/job before the device is released.
• Maintain accurate records of defective or returned parts.
• Report damaged, defective, missing or low-stock spare parts promptly.
• Properly account for repair tools and equipment.
• Use repair tools, equipment and spare parts responsibly and minimize unnecessary wastage.
• Maintain a clean, organized and safe repair workstation.
• Handle all customer devices with strict care and professionalism.
• Protect customer privacy and maintain strict confidentiality regarding all information and data contained on customer devices.
• Do not access customer photographs, messages, accounts, files or other personal information unless access is strictly necessary for an authorized diagnostic or repair procedure.
• Never copy, transfer, disclose or retain customer data.
• Immediately report any accidental damage or incident involving a customer’s device to management.
• Keep up to date with new smartphone models, technologies, common faults and repair techniques.
• Continuously improve diagnostic and repair skills.
• Follow Maydo’s technical procedures and participate in product or technical training when required.

• Technical Expertise
• Accurate Fault Diagnosis
• Repair Quality
• Speed & Productivity
• Attention to Detail
• Problem Solving
• Customer Service
• Integrity & Reliability
• Organization
• Accountability
• Customer Data Confidentiality
• Spare-Parts Control
• Strong practical knowledge of both Android and iOS devices.
• Strong knowledge of hardware diagnostics and component replacement.
• Ability to use smartphone diagnostic, repair and micro-soldering tools safely and correctly.
• Good communication and customer service skills.
• Ability to work efficiently with minimal supervision.

• Certificate or Diploma in Electronics, Telecommunications, Mobile Phone Repair or a related technical field is preferred.
• Approximately 2 years or more of practical smartphone repair experience is preferred.
• Candidates with less experience may be considered if they demonstrate strong technical ability during the practical assessment.
• Strong practical knowledge of both Android and iOS devices.
• Experience repairing multiple brands, particularly Apple, Samsung and Xiaomi/Redmi.
• Strong knowledge of hardware diagnostics and component replacement.
• Experience with motherboard diagnosis and micro-soldering is highly desirable.
• Ability to use smartphone diagnostic, repair and micro-soldering tools safely and correctly.
• Good communication and customer service skills.
• Ability to work efficiently with minimal supervision.