Vacancy title:
Network Administrator

[Type: FULL_TIME, Industry: Finance, Category: Computer & IT, Science & Engineering]

Jobs at:
Commercial International Bank

Deadline of this Job:
Wednesday, January 28 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Saturday, January 24 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Job Title: Officer, Network Administrator Reports to: Manager - IT Infrastructure
Unit: IT Infrastructure Department: IT & Projects
Grade: Date:
Job Holder: Supervisor:
Signature Signature:
Job Purpose Statement
The job holder is responsible for managing and maintaining The Bank’s network infrastructure to ensure
maximum availability and security for our banking operations. This role requires a combination of
technical expertise in network administration and a strong understanding of banking operations.
Key Responsibilities
Financial
● Identify cost-effective solutions for network infrastructure upgrades and improvements.
● Manage network-related expenditures within budgetary constraints.
Customer
● Ensure seamless network connectivity for all banking operations to provide exceptional service to
our customers.
● Collaborate with customer-facing teams to address network-related issues promptly and
effectively.
Internal Business Process.
● Design, implement, and maintain network infrastructure to support internal banking processes
efficiently.
● Participate in the development and implementation of business continuity and disaster recovery
plans for network systems.
● Collaborate with internal stakeholders to assess network requirements and implement solutions
that align with business objectives.
● Document network configurations, procedures, and policies to ensure clarity and consistency in
network operations.
Functional responsibilities
● Establishing networking environment by designing system configuration, directing system
installation, defining, documenting, and enforcing system standards.
● The design and implementation of new solutions and improving resilience of the current
environment.
● Maximizing network performance by monitoring performance, troubleshooting network problems
and outages, scheduling upgrades and collaborating with network architects on network
optimization.
● Undertaking data network fault investigations in local and wide area environments, using
information from multiple sources.
● Securing network system by establishing and enforcing policies and defining and monitoring
access.
● The support and administration of firewall environments in line with IT security policy.
● Reporting network operational status by gathering, prioritizing information and managing projects.
● Upgrading data network equipment to latest stable firmware releases.
● Configuration of routing and switching equipment.
● Configuration of hosted IP voice services.
● Basic configuration of firewalls.
● Remote support of on-site engineers and end users/customers during installation.
● Remote troubleshooting and fault finding if issues occur upon initial installation.
● Capacity management and audit of IP addressing and hosted devices within data centres.
● Support and administer third-party applications.
● Implement and respond to any audit observations and recommendations.
● Monitor network performance and security, identifying and resolving issues to ensure optimal
operation.
● Implement and enforce network security measures, including access controls, intrusion detection
systems, and encryption protocols.
● Conduct regular audits and assessments of network systems to ensure compliance with regulatory
requirements and industry standards.
● Provide technical support and troubleshooting assistance to resolve network-related incidents and
problems.
● Coordinate with external vendors and service providers to procure and implement network
solutions as needed.
Our Values
Customers First
â–ª We listen proactively to our customers to understand their needs and expectations.
â–ª We integrate the voice of the customers in new product and service developments.
â–ª We go the extra mile when serving our customers.
â–ª We optimize our processes to deliver the highest value and a seamless experience to our customers.
â–ª We measure and benchmark customer engagement KPIs and integrate them into our leadership evaluation.
Lead The Market
â–ª We strive to offer the best products and the highest quality service.
â–ª We aim to invest further to strengthen and enhance our market position.
â–ª We provide an environment to our employees where everyone can give their absolute best.
â–ª We train and equip our employees to be best prepared for a constantly evolving financial service market.
â–ª We are a role model in implementing national initiatives and regulatory guidelines.
Agility
â–ª We embrace a changing market environment and respond decisively and swiftly.
â–ª We release new products and pilots quickly to test and optimize them in a real environment.
â–ª We are open to trying new things, but rigorous in evaluating our success and happy to accept mistakes.
â–ª We collaborate proactively within cross-functional teams and limit vertical hierarchies to a minimum.
â–ª We leverage technology to support, facilitate, and automate our processes and time to market.
Integrity
â–ª We hold ourselves accountable to a higher standard of responsibility.
â–ª We are doing the right things, even if it is commercially less attractive.
â–ª We communicate clearly what we can deliver and keep our word.
â–ª We do things right and create solutions that work.
â–ª We fully comply with all regulatory and compliance standards and apply zero tolerance to misconduct.
Job Specification
Academic
● Minimum of a Bachelor’s degree in Information Technology or equivalent (with an MSC in IT or its
equivalent)
Professional Qualifications & Experience
● Certifications required for this role:
● Professional certifications such as CCNA, CCNP, or equivalent.
● Experience in infrastructure/network environment.
● Hands-on experience with computer networks, network administration and network installation.
● Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem
resolution is desired
Desired Work Experience
● A minimum of 5 years of experience in network administration, preferably in the banking sector.
Reporting Relationships: jobs that report to this position directly and indirectly
Functional Reports None
Administrative Reports None
Stakeholders: key stakeholders that the position holder will need to liaise/work with to be
successful in this role.
Internal All Departments in the Bank
External Third Party vendors/Technical support vendors
Decision Making Authority /Mandates/Constraints: the decisions the position holder is
empowered to make (Indicate if it is Operational, Managerial or Strategic)
Operational
Ideal Job Competencies: Technical Competence
● Proficient in network hardware and software, including routers, switches, firewalls, and wireless
access points.
● Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VPN.
● Experience with network security measures, including firewalls, intrusion detection/prevention
systems, and encryption.
● Knowledge of ITIL practices and standards.
● Familiarity with disaster recovery and business continuity planning.
● Proficient in network monitoring and performance optimization tools.
Ideal Job Competencies: Behavioral Competence
Problem-Solving and Analytical Skills:
● Ability to diagnose and resolve complex network issues promptly and effectively.
● Strong analytical skills to assess network performance and implement improvements.
Communication Skills:
● Excellent verbal and written communication skills.
● Ability to explain technical concepts to non-technical stakeholders.
Team Collaboration:
● Strong interpersonal skills to work effectively with internal teams and external vendors.
● Ability to collaborate with customer-facing teams to address network-related issues promptly.
Attention to Detail:
● Meticulous in documenting network configurations, procedures, and policies.
● Ensures accuracy and compliance in network audits and assessments.
Adaptability and Flexibility:
● Ability to adapt to changing technology and business environments.
● Willingness to work outside regular hours for network maintenance and emergencies.
Customer Service Orientation:
● Committed to providing exceptional service to internal and external customers.
● Proactive in addressing and resolving network-related issues to minimize disruption to banking
operations.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

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