Key Responsibilities

• Administer and maintain computer networks, servers, and related ICT infrastructure across the organization.
• Monitor system performance and ensure optimal network availability, reliability, and security.
• Diagnose and resolve hardware, software, network, and userrelated technical issues.
• Configure, test, and maintain networking equipment, operating systems, and system applications.
• Implement network security measures to protect systems, data, and ICT infrastructure.
• Perform system backups, disaster recovery procedures, and data restoration processes.
• Maintain user access controls, permissions, and security configurations.
• Monitor and maintain core banking and business systems performance.
• Maintain ICT asset inventories, maintenance logs, and technical documentation.
• Coordinate with service providers and vendors on system support, maintenance, and procurement matters.
• Support branch and head office users through technical assistance and troubleshooting.
• Conduct routine system checks, updates, and preventive maintenance activities.
• Analyze system and network performance trends and recommend improvements.
• Support implementation of new technologies, ICT projects, and infrastructure upgrades.
• Ensure compliance with ICT policies, information security standards, and operational procedures.
• Support antimoney laundering monitoring requirements and report suspicious system activities where necessary.
• Train users on system usage, ICT best practices, and security awareness initiatives.

Qualifications & Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
• Relevant professional ICT certifications in networking, systems administration, cybersecurity, or IT service management will be an added advantage.
• Minimum of 3 years’ relevant experience in ICT support, systems administration, or network management.
• Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
• Experience in the same business is preferred.
• Strong handson experience in systems troubleshooting, network administration, and infrastructure support.
• Knowledge of ICT security principles, backup systems, and disaster recovery procedures.
• Familiarity with Windows/Linux server environments, networking devices, and enterprise systems.
• Understanding of ITIL principles and ICT operational support frameworks will be an added advantage.
• Strong analytical, organizational, and communication skills.

Key Competencies

• Network and systems administration
• ICT infrastructure support
• Troubleshooting and problemsolving
• Information security and access control
• Backup and disaster recovery management
• Technical support and user training
• Analytical and diagnostic skills
• Communication and interpersonal skills
• Time management and task prioritization
• Attention to detail and documentation

• Administer and maintain computer networks, servers, and related ICT infrastructure across the organization.
• Monitor system performance and ensure optimal network availability, reliability, and security.
• Diagnose and resolve hardware, software, network, and userrelated technical issues.
• Configure, test, and maintain networking equipment, operating systems, and system applications.
• Implement network security measures to protect systems, data, and ICT infrastructure.
• Perform system backups, disaster recovery procedures, and data restoration processes.
• Maintain user access controls, permissions, and security configurations.
• Monitor and maintain core banking and business systems performance.
• Maintain ICT asset inventories, maintenance logs, and technical documentation.
• Coordinate with service providers and vendors on system support, maintenance, and procurement matters.
• Support branch and head office users through technical assistance and troubleshooting.
• Conduct routine system checks, updates, and preventive maintenance activities.
• Analyze system and network performance trends and recommend improvements.
• Support implementation of new technologies, ICT projects, and infrastructure upgrades.
• Ensure compliance with ICT policies, information security standards, and operational procedures.
• Support antimoney laundering monitoring requirements and report suspicious system activities where necessary.
• Train users on system usage, ICT best practices, and security awareness initiatives.

• Network and systems administration
• ICT infrastructure support
• Troubleshooting and problemsolving
• Information security and access control
• Backup and disaster recovery management
• Technical support and user training
• Analytical and diagnostic skills
• Communication and interpersonal skills
• Time management and task prioritization
• Attention to detail and documentation

• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
• Relevant professional ICT certifications in networking, systems administration, cybersecurity, or IT service management will be an added advantage.
• Minimum of 3 years’ relevant experience in ICT support, systems administration, or network management.
• Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
• Experience in the same business is preferred.
• Strong handson experience in systems troubleshooting, network administration, and infrastructure support.
• Knowledge of ICT security principles, backup systems, and disaster recovery procedures.
• Familiarity with Windows/Linux server environments, networking devices, and enterprise systems.
• Understanding of ITIL principles and ICT operational support frameworks will be an added advantage.
• Strong analytical, organizational, and communication skills.