About the Role

Executes and improves networks management; pursues opportunities for automation, cost reduction and enhanced services

Responsibilities

Infrastructure and Platform Management

Implement and administer IT Networks: LAN, WAN, network segments and Internet

Network connections are stable

Network connections comply with InfoSec policies

High availability

Install and maintain both hardware and software

Work through Country ITO (i.e. via SOPs) to manage upgrades and repairs; ensure proper CITO training

Update documentation

Identify and pursue opportunities for improvement through automation, cost reduction, or similar

Monitoring and Event Management

Design and implement monitoring, alerting, and thresholds; detect potential service disruptions

Manage network events and incidents

Determine their significance

Identify and execute the correct control action

Mitigate network events and incidents

Implement networking redundancies and backup

Service Networks Requests

Resolve Tier 2 or 3 incidents within SLAs

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Knowledge

Basic understanding of industry standards for networks management, device lifecycle

Basic Project management skills

• Implement and administer IT Networks: LAN, WAN, network segments and Internet
• Network connections are stable
• Network connections comply with InfoSec policies
• High availability
• Install and maintain both hardware and software
• Work through Country ITO (i.e. via SOPs) to manage upgrades and repairs; ensure proper CITO training
• Update documentation
• Identify and pursue opportunities for improvement through automation, cost reduction, or similar
• Design and implement monitoring, alerting, and thresholds; detect potential service disruptions
• Manage network events and incidents
• Determine their significance
• Identify and execute the correct control action
• Mitigate network events and incidents
• Implement networking redundancies and backup
• Resolve Tier 2 or 3 incidents within SLAs

• Basic understanding of industry standards for networks management, device lifecycle
• Basic Project management skills

• BA/BSc/HND
• Basic understanding of industry standards for networks management, device lifecycle
• Basic Project management skills